Design Manager

Mandatory Criteria if Any (e.g. must have directly managed at least ten people) with no exceptions to hire.

• 3+ years experience designing and executing human-centered quantitative and qualitative research methods.
  
• Must have directly managed a team for at least 2 years.
  
• A portfolio of product a
  

Key Competencies Criticality (H, M, L)

• 3-5+ years experience designing interventions, tools, products or services that are centered on the end user- H
  
• 2+ years experience managing a team, leading design projects end-to-end, coaching junior design team members- H
  
• Has facilitated design workshops across external and internal stakeholders to get buy in to the co-creation process- H
  
• Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless. About 20% field-based- H
  
• Comfortable engaging customers, stakeholders, and communities; ability to evaluate user feedback and iterate to optimize user experience and buy in- H
  
• Ability to identify personal biases and assumptions and continually set them aside during data collection and synthesis- M
  
• Customer-centric mentality; focused on accurate representation of customer voice no matter the audience- H
  
• Ability to sketch, create concepts, wireframe, produce user flows, and create clickable prototypes in Figma or other prototyping software- M
  
• Strong report-writing, storytelling, and visual communication skills; the ability to clearly articulate design concepts and learnings to a wider audience- H
  
• Has worked across low income communities across Kenya to understand user needs, motivations, and context- M
  
• design projects that showcases your design process, final designs, and impact (please attach).
  

Key Competencies Criticality (H, M, L)

• 3-5+ years experience designing interventions, tools, products or services that are centered on the end user- H
  
• 2+ years experience managing a team, leading design projects end-to-end, coaching junior design team members- H
  
• Has facilitated design workshops across external and internal stakeholders to get buy in to the co-creation process- H
  
• Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless. About 20% field-based- H
  
• Comfortable engaging customers, stakeholders, and communities; ability to evaluate user feedback and iterate to optimize user experience and buy in- H
  
• Ability to identify personal biases and assumptions and continually set them aside during data collection and synthesis- M
  
• Customer-centric mentality; focused on accurate representation of customer voice no matter the audience- H
  
• Ability to sketch, create concepts, wireframe, produce user flows, and create clickable prototypes in Figma or other prototyping software- M
  
• Strong report-writing, storytelling, and visual communication skills; the ability to clearly articulate design concepts and learnings to a wider audience- H
  
• Has worked across low income communities across Kenya to understand user needs, motivations, and context- M
  

Mandatory Criteria if Any (e.g. must have directly managed at least ten people) with no exceptions to hire.

• 3+ years experience designing and executing human-centered quantitative and qualitative research methods.
  
• Must have directly managed a team for at least 2 years.
  
• A portfolio of product a
  

Key Competencies Criticality (H, M, L)

• 3-5+ years experience designing interventions, tools, products or services that are centered on the end user- H
  
• 2+ years experience managing a team, leading design projects end-to-end, coaching junior design team members- H
  
• Has facilitated design workshops across external and internal stakeholders to get buy in to the co-creation process- H
  
• Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless. About 20% field-based- H
  
• Comfortable engaging customers, stakeholders, and communities; ability to evaluate user feedback and iterate to optimize user experience and buy in- H
  
• Ability to identify personal biases and assumptions and continually set them aside during data collection and synthesis- M
  
• Customer-centric mentality; focused on accurate representation of customer voice no matter the audience- H
  
• Ability to sketch, create concepts, wireframe, produce user flows, and create clickable prototypes in Figma or other prototyping software- M
  
• Strong report-writing, storytelling, and visual communication skills; the ability to clearly articulate design concepts and learnings to a wider audience- H
  
• Has worked across low income communities across Kenya to understand user needs, motivations, and context- M
  
• design projects that showcases your design process, final designs, and impact (please attach).
  

Key Competencies Criticality (H, M, L)

• 3-5+ years experience designing interventions, tools, products or services that are centered on the end user- H
  
• 2+ years experience managing a team, leading design projects end-to-end, coaching junior design team members- H
  
• Has facilitated design workshops across external and internal stakeholders to get buy in to the co-creation process- H
  
• Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless. About 20% field-based- H
  
• Comfortable engaging customers, stakeholders, and communities; ability to evaluate user feedback and iterate to optimize user experience and buy in- H
  
• Ability to identify personal biases and assumptions and continually set them aside during data collection and synthesis- M
  
• Customer-centric mentality; focused on accurate representation of customer voice no matter the audience- H
  
• Ability to sketch, create concepts, wireframe, produce user flows, and create clickable prototypes in Figma or other prototyping software- M
  
• Strong report-writing, storytelling, and visual communication skills; the ability to clearly articulate design concepts and learnings to a wider audience- H
  
• Has worked across low income communities across Kenya to understand user needs, motivations, and context- M
  

• Complete and implement UX/UI design for new poa! admin, staff, partner, and customer portals across web and mobile in partnership with the Product team - First Quarter
  
• Deliver Customer Journey Maps for poa! churn archetypes and lead design workshops with stakeholders to explore intervention areas and opportunities - First Quarter
  
• Lead test projects aimed at assessing customer behavior based on proposition changes, resulting in research and analytics informed reports that include recommendations on next steps - First Quarter
  
• Build Design team capacity by coaching Junior Design Associates according to their personal L&D plans, ensuring they can own projects with minimal supervision- Second Quarter
  
• Lead user research and iteration of "poa! for any pocket" test projects, resulting in a scalable proposition rooted in customer behavioral understanding - Second Quarter
  
• Lead design process for improved onboarding and employee facing initiatives that build upon employee insights and reinforce poa! values in partnership with the People department- Second Quarter
  
• Test, iterate, and implement initiatives to improve support experience according to support mapping exercises in progress with the Customer and Product departments- Third Quarter
  
• Build up on documentation of poa!'s design approach from research to prototyping to concept development; train Labs and Operational stakeholders on approach; work with Product team on developing handover process for development and implementation - Third Quarter
  
• Lead iteration for poa! Share next phase within the primary test location (Pipeline) guided by research insights and design implementation plan for possible future networks- Fourth Quarter
  
• Lead in conducting UX research and design on need basis for ongoing projects including digital projects and processes - Fourth Quarter