Digital Channels Officer

Minimum qualification and experience required:

• Minimum of a bachelor’s degree in information technology or equivalent (with an MSC in IT or its equivalent)
  
•  ITIL certification
  
•  API Management is an added advantage.
  
•  A minimum of three (3) years skilled experience in management of digital channels.
  
•  Experience in systems support and troubleshooting.
  
•  Hands-on experience with software installations, administration, and upgrade.
  
•  Experience with security controls on software systems.
  
•  Experience in banking industry a plus.
  

If you believe that you have the required qualifications and experience to fill in the above position, kindly send your detailed resume together with a cover letter clearly indicating current remuneration to reach the undersigned by April 26, 2024:

Head of Human ResourcesCredit Bank PLC,P.O. Box 61064-00200,NairobiEmail: [email protected]

Minimum qualification and experience required:

• Minimum of a bachelor’s degree in information technology or equivalent (with an MSC in IT or its equivalent)
  
•  ITIL certification
  
•  API Management is an added advantage.
  
•  A minimum of three (3) years skilled experience in management of digital channels.
  
•  Experience in systems support and troubleshooting.
  
•  Hands-on experience with software installations, administration, and upgrade.
  
•  Experience with security controls on software systems.
  
•  Experience in banking industry a plus.
  

If you believe that you have the required qualifications and experience to fill in the above position, kindly send your detailed resume together with a cover letter clearly indicating current remuneration to reach the undersigned by April 26, 2024:

Head of Human ResourcesCredit Bank PLC,P.O. Box 61064-00200,NairobiEmail: [email protected]

• Digital channels uptime management on mobile banking, ATMs Open Banking, and others.
  
• Support issues resolution and systems troubleshooting.
  
•  Uptime management and monitoring of systems and transactions.
  
•  Configuration of channels for optimal performance
  
•  Digital channels systems installations, administration, and upgrades.
  
•  Manage all channels integration points on middleware and core banking system.
  
•  Identification, assessment, and implementation of products on alternative channels to expand the organization's reach and improve customer interactions, this includes Mobile, Internet banking, ATMs and Open Banking.
  
•  Technology Integration; ensure seamless integration of digital channels across all supporting technologies such as databases, middleware, and core banking.
  
•  Manage multiple Apps, administration of integration technologies, application servers and web application servers.
  
•  Collaborate with the IT and technology teams to ensure smooth integration of alternative channels with existing systems and infrastructure.
  
•  Monitor digital channels performance and identify areas for optimization to support business needs.
  
•  Continuously review customer feedback and develop strategies to improve customer Experience.
  
•  Channel Performance Analysis: Analyze data and performance metrics of alternative channels to measure their effectiveness.
  
•  Ensure that all alternative channels comply with regulatory requirements, security standards, and data protection policies. Implement necessary controls and measures to mitigate potential risks and vulnerabilities.
  
•  Support third party applications interfacing with digital channels.