Closing: May 7, 2024
1 day remainingPublished: Apr 25, 2024 (12 days ago)
Job Requirements
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Work experience:
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Job Summary
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Knowledge and Experience
- A valid PSV driving license with category B, C and D
- KCSE certificate
- Operational and logistics experience
- Last mile delivery experience with a focus on customer service
- Ability to learn how to use basic mobile phone applications
Skills and Attributes
- Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines
- Self-directed and self-motivated personality
- A friendly and collaborative attitude
- Clear reasoning that demonstrates good judgment and problem-solving abilities
- Outstanding organizational skills
- Proven track record of working with cross-functional teams
Responsibilities
Knowledge and Experience
- A valid PSV driving license with category B, C and D
- KCSE certificate
- Operational and logistics experience
- Last mile delivery experience with a focus on customer service
- Ability to learn how to use basic mobile phone applications
Skills and Attributes
- Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines
- Self-directed and self-motivated personality
- A friendly and collaborative attitude
- Clear reasoning that demonstrates good judgment and problem-solving abilities
- Outstanding organizational skills
- Proven track record of working with cross-functional teams
- Report to the duty station on time and inspect the vehicle to ensure it is in a roadworthy condition
- Review the assigned orders in the system or as instructed by the supervisor
- Load the vehicle with adequate fuel pellets, cookers, stands and any other necessary items needed by customers
- Discuss the route plan and delivery priorities with the direct Supervisor
- Identify opportunities or vulnerabilities in how we operate and escalate to management. Implement plans by management to mitigate operational risks
- Participate in end-user-testing of applications and any other form of required training
- Ensure the sales teams have the operational support they need to excel at their work
- Collect & swap faulty cookers and update the serial numbers in the system
- Troubleshoot and fix easy to resolve product issues when requested by customers
- Update completed deliveries on the system
- Escalate payment delays to the direct Supervisor
- Escalate any quality issues on the vehicle that might need repair
- Report and book for scheduled maintenance when mileage threshold has been exceeded
- Ensure that the vehicle is clean and presentable at all times
- Escalate when any compliance issues arise or when documents are about to expire
- Any other duties as may be assigned from time to time
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