Field Sales Officer

Educational Background

• Diploma or Certificate in Sales and Marketing or Business management
  

Experience

• Minimum 1–2 years in a sales, promotions, or customer-facing role, preferably in the food, FMCG, or social enterprise sector.
  
• Experience in grassroots marketing, retail selling, or working with women’s groups or community networks is a plus.
  

Technical Skills

• Familiarity with Point of Sale (POS) systems and basic record-keeping tools (e.g., Excel, Google Sheets).
  
• Knowledge of sales processes, CRM basics, and stock-taking.
  
• Driving skills(motorcycle)
  

A. Sales and Customer Engagement

Actively sell MAMLO FOODS products through in-person and digital platforms.

Educate customers about the features, ingredients, origin, and health benefits of MAMLO products.

• Communicate MAMLO’s social impact and story to inspire brand loyalty and
  
• customer advocacy.
  
• Upsell and cross-sell products based on customer needs.
  
• Achieve and exceed sales targets set by the Sales Lead.
  

B. Relationship Building and Customer Service

• Build long-term customer relationships through exceptional service, follow-ups, and product knowledge.
  
• Address customer inquiries, feedback, and complaints in a timely and professional manner.
  
• Collect and document customer feedback and relay insights to the Sales and Marketing teams.
  

C. Merchandising and Visual Display

• Maintain attractive, organized, and brand-aligned displays at all retail and event locations.
  
• Ensure product visibility, freshness (e.g., checking expiry dates), and proper stock rotation.
  
• Set up and dismantle promotional stands and sales booths for events, markets, and activations.
  

D. Market Development and Outreach

• Participate in promotional activities such as samplings, exhibitions, in-store demos, and roadshows.
  
• Conduct outreach to new retail locations, vendors, and community networks to expand market presence.
  
• Represent MAMLO FOODS at community events and trade shows with professionalism and enthusiasm.
  

E. Reporting and Analytics

• Record daily sales transactions.
  
• Track and report on inventory levels, sales volumes, customer queries, and foot traffic.
  
• Share daily, weekly, and monthly sales reports with the Sales Lead.
  
• Provide market intelligence: competitor pricing, customer preferences, trends, and suggestions for new products or campaigns.
  

F. Logistics and Inventory Management

• Ensure timely restocking of products at assigned outlets.
  
• Keep an accurate record of distributed marketing materials, promotional items, and samples.
  

G. Team Collaboration

• Collaborate with the Commercialization, Operations, and Production teams to align supply and demand.
  
• Participate in team meetings, training sessions, and product briefings.
  
• Contribute ideas to improve the customer journey, promotional effectiveness, and sales performance.