Field Technician

Assist field support, resolve incidents, and assigned problems, install, maintain and manage network equipment.

Minimum Qualifications:

• Bachelor's degree in Engineering or related field
  
• CCNA, Cisco, MikroTik and Fiber Optic certifications (desirable)
  
• Proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS
  
• Strong communication and interpersonal skills
  
• Valid driver’s license
  

• 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
  
• Proactive monitoring of equipment and facilities
  
• Assist network installation, testing and commissioning, bringing into service, integration
  
• Cross connects and jumping
  
• Assist to maintain records, inventory and spares
  
• Assist to receive equipment, bench test, storage and RMA return handling
  
• Assist with incident and problem resolution as directed by NOC / TAC
  
• Provide Service Desk cover as required
  
• Assist Service Manager as directed
  
• Assist with technical shareholder support / shareholder consultancy and sales support
  
• Assist with network quality and performance management
  
• Assist with creation of ad hoc reports as needed
  
• Assist other departments and projects as requested by the Programme Manager
  
• Drive company vehicles as required
  
• Adhere to all company policies and procedures