Fire Alarm Dispatcher

Job Responsibilities:

Monitor fi re alarm systems and respond promptly to alarm activations in

accordance with established emergency response procedures.

· Receive, prioritize, and process emergency and non-emergency calls for service.

· Dispatch fi re, rescue, emergency medical, and other emergency response

personnel using established communication protocols.

· Operate communications equipment including radios, telephones, and Computer

Aided Dispatch systems.

· Maintain continuous communication with responding units, providing real time

updates and critical incident information.

· Document all calls for service, dispatched units, alarm activations, and emergency

incidents accurately and completely.

· Monitor the operational status of fi re alarm and communications systems and

report equipment malfunctions for immediate corrective action.

· Coordinate emergency communications between Fire and Emergency Services

personnel, outside agencies, and installation stakeholders.

· Assist in tracking alarm system maintenance, testing, and scheduled inspections to

minimize system downtime.

· Maintain confidentiality of emergency information and ensure compliance with

department policies and procedures.

· Support emergency operations by providing timely, accurate, and professional

communications during routine and high-risk incidents.

· Participate in required training, certification, and continuing education programs.

· Perform other job-related duties as assigned that are consistent with the nature and

level of the position.

Required Qualifications:

· High school diploma or equivalent.

· Certification as Telecommunications Operator I and II and Hazardous Materials

Awareness, or the ability to obtain all required certifications within 12 months of

employment.

· One (1) to three (3) years of experience in emergency dispatch, public safety

communications, fi re service communications, or a related fi eld.

· Ability to remain calm and make sound decisions during emergency situations.

· Proficiency in operating radios, telephones, Computer Aided Dispatch systems, and

other emergency communications equipment.

· Excellent verbal communication and customer service skills.

· Must be in possession of a valid passport and be able to travel internationally.

· Passport must be valid for a minimum of one (1) year or more at the time of hiring.

· Ability to obtain country-specific visas per the U.S. Department of State Foreign

Clearance Guide.

· Ability to successfully pass contract medical requirements and maintain

compliance throughout the duration of deployment.

· Must be able to obtain and maintain facility credentials/authorization. Must read,

speak, and comprehend English to the extent that they can perform the contract

requirements and comply with installation emergency procedures.

·

Preferred Qualifications:

· Prior experience working in an austere OCONUS (Outside the Continental United

States) environment with a multi-national workforce

· Experience supporting government, military, or emergency response

communications operations.

· Experience working in a multi-agency emergency communications center.

· Advanced training or certification in emergency communications, Computer Aided

Dispatch, incident communications, or emergency management.