Housekeeping Supervisor

Kika Des Suites is seeking a highly disciplined and detail-driven Housekeeping Supervisor to lead and elevate our housekeeping operations to exceptional standards. This role is critical in ensuring that every space whether occupied, vacant, furnished, or unfurnished s impeccably clean, fully equipped, and consistently maintained to premium hospitality standards.

The ideal candidate is a proactive leader with a sharp eye for detail, a passion for excellence, and the ability to enforce strict quality controls while managing a high-performing team.

Position Overview

The Housekeeping Supervisor is responsible for ensuring consistent cleanliness standards, operational efficiency, and team performance across all units. The role focuses on strict quality control, effective staff supervision, and accurate inventory management to maintain a high-standard, guest-ready environment at all times.

• Diploma or Bachelor’s Degree in Hospitality Management or a related field
  
• Minimum of 8 years’ experience in housekeeping, with at least 5 years in a supervisory role
  
• Proven experience working in 4-star or 5-star hospitality environments
  
• Strong leadership skills with the ability to manage, train, and discipline staff
  
  
• Exceptional attention to detail and high inspection standards
  
  
• Demonstrated experience in inventory management and stock control
  
  
• Good communication and interpersonal skills
  
  
• Ability to work under pressure and manage multiple tasks effectively
  
  
• High level of integrity, professionalism, and accountability
  
  
• Flexibility to work shifts, weekends, and public holidays
  
  

Operations & Quality Control

• Oversee and coordinate all daily housekeeping activities to ensure seamless operations
  

• Conduct rigorous, room-by-room inspections to guarantee top-tier cleanliness, hygiene, and presentation
  

• Ensure all units (furnished and unfurnished) are maintained in a constant state of guest readiness
  

• Verify the correct placement, quality, and consistency of amenities based on established standards
  

• Uphold and enforce 4-star and 5-star hospitality cleanliness benchmarks across the property
  

Inventory & Asset Management

• Perform detailed post-cleaning inventory checks for linens, amenities, and room items
  

• Maintain accurate inventory records and ensure accountability at all times
  

• Identify, report, and resolve discrepancies, shortages, or losses promptly
  

• Monitor proper usage, storage, and care of cleaning equipment and supplies
  

Team Leadership & Performance

• Assign daily tasks and manage staff schedules to maximize productivity and efficiency
  

• Train, mentor, and supervise housekeeping staff to maintain high performance standards
  

• Enforce discipline, accountability, and adherence to company policies
  

• Foster a culture of attention to detail, consistency, and professionalism within the team
  

Guest Experience & Coordination

• Respond to guest requests and concerns promptly, professionally, and effectively
  

• Collaborate closely with the Front Office and Maintenance teams to ensure smooth service delivery
  

• Proactively identify maintenance issues and follow through to resolution
  

Core Skills Required

• Attention to Detail:Ensure consistent cleanliness and presentation standards.
  

• Leadership & Team Management:Ability to motivate, train, and supervise staff effectively.
  

• Inspection & Quality Control:Conduct thorough inspections and enforce operational standards.
  

• Inventory Management:Track and maintain stock of linens, amenities, and supplies accurately.
  

• Organization & Time Management:Manage multiple tasks, schedules, and priorities efficiently.
  

• Communication Skills:Clear and professional communication with staff, management, and guests.
  

• Problem-Solving:Quickly identify and resolve operational, maintenance, or guest-related issues.
  

• Customer Service Orientation:Maintain high levels of guest satisfaction.
  

• Integrity & Accountability:Maintain accurate records and enforce accountability within the team.
  

• Adaptability: Flexible to work shifts, weekends, and public holidays in a fast-paced environment.