Closing: Mar 31, 2024
This position has expiredPublished: Mar 25, 2024 (2 months ago)
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Job Summary
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Education, Professional Qualifications & Work experience
- Bachelor degree in Information Technology
- 2 – 3 years’ work experience in IT Support role
- Professional Certifications
Responsibilities
Education, Professional Qualifications & Work experience
- Bachelor degree in Information Technology
- 2 – 3 years’ work experience in IT Support role
- Professional Certifications
- Serve as the first point of contact for employees seeking ICT technical assistance.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided.
- Direct unresolved issues to the next level of support personnel / service provider and follow up to ensure resolution.
- Provide excellent customer service to IT users.
- Record events and problems and their resolution in logs and follow up with customers to ensure issues have been resolved.
- Follow-up and update customer status and information.
- Analyze call logs to spot trends and underlying issues.
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