Intake and Case Coordinator (LCB)

Location: Nairobi, Kenya – On-site

Schedule:
Monday to Friday | 8:00 a.m. – 5:00 p.m. (Eastern Standard Time – EST)

Required Skills & Qualifications

• Proven experience in sales, with demonstrated phone conversion success
  

• Clear, professional English communication with neutral or minimal accent
  

• English-only role
  

• Confidence explaining pricing, services, and processes
  

• Strong follow-up and relationship management habits
  

• Experience working with Salesforce or other CRM systems
  

• High attention to detail and data accuracy
  

• Ability to manage and organize work across multiple systems (Salesforce, WellSky)
  

• Empathetic, professional approach when working with families and prospects
  

• Self-driven, consistent, and results-oriented professional
  

• Answer all incoming service inquiries by phone in a timely and professional manner
  

• Clearly and confidently explain service options, pricing, strengths, and value proposition
  

• Convert inbound calls into scheduled care consultations for the care advisory team
  

• Log all inquiries, calls, and follow-ups accurately in Salesforce
  

• Maintain clean, detailed, and up-to-date records in Salesforce and WellSky
  

• Conduct follow-up calls with prospects to support the consulting and sales team
  

• Perform Quality Assurance (QA) calls with existing clients
  

• Manage daily inbound and outbound phone communication for the team
  

• Coordinate lunch & learn sessions with hospitals and community referral partners
  

• Support the marketing team by coordinating meetings and organizing materials
  

• Serve as the first point of contact for families and referral partners
  

• Support the sales team in an SDR-style role, focused on consistent activity and pipeline health