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IT Support Manager

Closing: Apr 26, 2024

This position has expired

Published: Apr 17, 2024 (14 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Minimum Qualifications:
  • computer science / engineering or equivalent from a recognized university
  • Cloud Technical certifications in Microsoft 365, Mimecast or Others
  • Professional certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.
Experience & Skills:
  • Requires minimum of 5 year’s technical experience in telecom industry at least 3 years in second level B/OSS technical support or equivalent, management experience essential
  • NetSuite administrator / developer (desirable)
  • Software development skills (Javascript, Java, Powershell)
  • System architecture and analysis, design and modeling skills (BPMN)
  • Database management qualifications and skills (Oracle, MS SQL, MySql)
  • Cloud infrastructure platforms (Microsoft Azure, AWS)
  • System administration (Linux, Windows)
  • Security and risk management, cyber resilience, backup and recovery, Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web Proxy, Mimecast and Security Threats
  • Technical experience of operations/business support systems and CRM and ERPs
  • Data protection compliance and information security management system ISO 27001, NIST, CSF
  • Desirable, finance / accounting qualification


Responsibilities
Minimum Qualifications:
  • computer science / engineering or equivalent from a recognized university
  • Cloud Technical certifications in Microsoft 365, Mimecast or Others
  • Professional certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.
Experience & Skills:
  • Requires minimum of 5 year’s technical experience in telecom industry at least 3 years in second level B/OSS technical support or equivalent, management experience essential
  • NetSuite administrator / developer (desirable)
  • Software development skills (Javascript, Java, Powershell)
  • System architecture and analysis, design and modeling skills (BPMN)
  • Database management qualifications and skills (Oracle, MS SQL, MySql)
  • Cloud infrastructure platforms (Microsoft Azure, AWS)
  • System administration (Linux, Windows)
  • Security and risk management, cyber resilience, backup and recovery, Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web Proxy, Mimecast and Security Threats
  • Technical experience of operations/business support systems and CRM and ERPs
  • Data protection compliance and information security management system ISO 27001, NIST, CSF
  • Desirable, finance / accounting qualification


  • Manage the system and server infrastructure of the company including testing & troubleshooting
  • Develop, obtain approval and report on the IT budget
  • IT security and audit compliance management including ISO27001 including anti-fraud and cyber security threat reduction and penetration tests, legal and Government compliance
  • Internal and external audit management
  • Develop, maintain and update IT plans, procedures and processes
  • Manage the IT team within the support team including the IT Helpdesk and Cyber-Security
  • Manage software releases and administration of users
  • Manage Group IT Helpdesk and Office Communications Network including PBX and ACD systems
  • Adhere to and lead compliance with all company policies and procedures
  • Assist other departments and lead and report on projects as requested by the Programme Manager
  • Projects and reporting as directed by Director IT / VP OATS


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