Manager, Maintenance and Auxiliary Services

Academic & Professional Qualifications

• Master’s Degree in Facilities / Real Estate Management, Business Administration, or a related field
  
• Bachelor’s Degree in Engineering (Civil, Electrical, Mechanical), Facilities/ Real Estate Management, or a related field.
  
• Professional certification in Facilities /Real Estate Management or Project Management is desirable.
  
• Membership in a relevant professional body.
  
• Proficiency in computer applications and facilities management systems.
  

Experience

• Minimum of five (5) years’ relevant experience in facilities management, maintenance operations, auxiliary services management, and real estate management, within a large institution or similar environment.
  
• Experience in managing outsourced services and contractors.
  
• Demonstrated experience in maintenance planning, budgeting, and project coordination.
  

1. Facilities Maintenance and Operations

• Oversee preventive and corrective maintenance of university buildings, infrastructure, and equipment.
  
• Ensure timely response to maintenance requests across academic, administrative, and residential facilities.
  
• Develop and implement maintenance schedules to minimize downtime and extend asset life.
  

2. Auxiliary Services Management

• Manage auxiliary services such as cleaning, waste management, landscaping, transport, catering support, and other campus support services.
  
• Ensure high standards of service delivery to support a conducive learning and working environment.
  
• Monitor performance of outsourced service providers to ensure compliance with service level agreements.
  

3. Infrastructure and Utilities Management

• Oversee the efficient operation of utilities including water, electricity, HVAC systems, and other essential services.
  
• Monitor utility usage and implement cost-control and sustainability initiatives.
  

4. Health, Safety, and Compliance

• Ensure compliance with occupational health and safety standards, environmental regulations, and university policies.
  
• Conduct regular inspections and risk assessments to identify and mitigate hazards.
  
• Support emergency preparedness and response initiatives in collaboration with security and safety teams.
  

5. Project Coordination and Improvements

• Coordinate minor construction, refurbishment, and renovation projects within the University.
  
• Liaise with consultants, contractors, and relevant stakeholders to ensure timely and quality project delivery.
  
• Support planning and execution of infrastructure improvement initiatives.
  

6. Vendor and Contract Management

• Oversee procurement and management of service providers and contractors related to maintenance and auxiliary services.
  
• Ensure proper contracting, performance monitoring, and evaluation of vendors.
  
• Maintain effective relationships with suppliers to ensure continuity and quality of services.
  

7. Budgeting and Resource Management

• Develop and manage budgets for maintenance and auxiliary services.
  
• Ensure cost-effective utilization of resources while maintaining service quality.
  
• Monitor expenditures and provide regular financial and operational reports.
  

8. Asset Management

• Maintain an updated inventory of facilities, equipment, and assets under maintenance.
  
• Ensure proper lifecycle management, including maintenance, repair, and replacement planning.
  

9. Stakeholder Engagement

• Work closely with academic departments, student services, housing, and administration to address facility and service needs.
  
• Provide timely communication and updates on maintenance schedules, disruptions, and improvements.
  

10. Continuous Improvement and Innovation

• Identify opportunities to improve efficiency, sustainability, and service delivery within maintenance and auxiliary services.
  
• Promote adoption of best practices, including green initiatives and smart facility management systems.