NGIS Front Office Supervisor

Requirements

• A minimum of two (2) years of experience in the administration of hotel front desk operations, including reservations and guest services.
  
• Proficiency in operating hotel property management systems (PMS) and handling reservation systems.
  
• Experience handling and operating credit card terminals in compliance with financial processing policies.
  
• At least one (1) year of formal education at the college or university level in business administration, hospitality management, or a related field.
  
• Strong organizational, communication, and problem-solving skills to effectively manage team members and guest services.
  
• Customer-focused with the ability to address and resolve patron concerns tactfully and professionally.
  
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
  

Preferred Qualifications

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
  
• Familiarity with Navy or Department of Defense lodging and reservation systems.
  
• Advanced knowledge of hotel operations, including check-in/check-out procedures, group reservations, and night auditing processes.
  
• Valid country driver’s license.
  
• Additional hospitality certifications or training in customer service, reservations, or front desk management.
  

Front Desk Operations:

• Supervising the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs.
  
• Ensuring the accurate and timely handling of reservation systems to manage room availability and guest inquiries.
  
• Monitoring credit card terminal operations, cashiering, and payment processing to ensure accuracy and compliance with financial policies.
  
• Addressing and resolving guest concerns promptly and professionally to maintain customer satisfaction.
  

Team Leadership and Staff Management:

• Leading, mentoring, and training front office staff to maintain high performance standards and operational consistency.
  
• Managing staff schedules to ensure adequate coverage during all shifts.
  
• Conducting performance evaluations and providing feedback to improve team productivity and service quality.
  

Hotel Property Management System Expertise:

• Operating a hotel property management system (PMS) to manage reservations, room assignments, billing, and reports.
  
• Training and supporting staff members to use PMS effectively and efficiently.
  
• Producing detailed operational reports for management, including occupancy, revenue, and other key metrics.