NGIS General Manager

Job Responsibilities

• Providing overall management and leadership for the daily administrative and operational activities of the hotel.
  
• Ensuring the seamless operation of all hotel front desk and support services, including reservations, room assignments, and guest services.
  
• Overseeing room preparation, facility maintenance, and cleanliness to comply with operational standards.
  
• Managing inventory and supplies to ensure sufficient stock availability for hotel operations.
  
• Coordinating and managing reservation systems to maintain accurate room availability and prioritize guest needs.
  
• Overseeing inventory management, ensuring supplies are available for smooth operations, and minimizing waste.
  
• Collaborating with team members and suppliers to ensure efficient procurement and replenishment processes.
  
• Supervising hotel staff, providing guidance and professional development to maintain high service levels.
  
• Scheduling staff to ensure complete coverage of critical areas, including front desk operations, housekeeping, and maintenance.
  
• Conducting performance reviews and addressing staff concerns proactively to improve efficiency and morale.
  
• Ensuring that all guest issues and inquiries are addressed promptly and with professionalism, maintaining a customer-first atmosphere.
  
• Preparing accurate reports on financial performance, inventories, and reservations for senior management review.
  
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.
  

Required Qualifications:

• A minimum of two (2) years of experience in the administration of hotel operations, managing reservation systems, and overseeing inventory management.
  
• At least one (1) year of formal education at the college or university level in hospitality management, business administration, or a related field.
  
• Proven leadership skills with the ability to manage teams and ensure operational efficiency in a hospitality environment.
  
• Excellent communication, problem-solving, and organizational skills to address staffing, guest, and operational challenges effectively.
  
• Proficiency in using hotel property management and reservation systems as well as inventory tracking software.
  
• Positive and professional demeanor with a customer-focused service approach.
  
• Must be in possession of a valid passport and be able to travel internationally.
  
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
  
• Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
  
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
  
• Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
  

Preferred Qualifications

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
  
• Familiarity with Navy or Department of Defense lodging and hospitality standards and practices.
  
• Advanced certifications in hospitality management or customer service.
  
• Experience managing large-scale lodging facilities, including group reservations and event coordination.
  
• Valid country driver’s license.