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Engineering, architecture jobs in Lamu, Kenya
3 jobs found
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Industry (Engineering, architecture)
Seniority (Engineering, architecture)
© Fuzu Ltd
Amentum
Manufacturing
NGIS Reservation Agent
Description
Job Responsibilities
· Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems.
· Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries.
· Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures.
· Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs.
· Verify eligibility requirements for military, government, and authorized civilian guests.
· Handle payments, receipts, and financial transactions in accordance with established guidelines.
· Communicate effectively with supervisors and Navy leadership regarding guest issues, facility concerns, and operational updates.
· Support front desk operations, including phone coverage, guest assistance, and administrative tasks.
· Ensure compliance with safety, environmental, and quality standards across all NGIS operations.
· Perform other job-related duties as assigned that are consistent with the nature and level of the position.
Required Qualifications:
· 1-3 years of experience in reservations, customer service, hospitality, or lodging operations.
· High school diploma or equivalent preferred.
· Must possess a valid passport and be able to travel internationally.
· Passport must be valid for at least one year beyond hire date.
· Ability to obtain country-specific visas per the U.S. Department of State Foreign
Clearance Guide.
· Ability to meet and maintain contract medical requirements for the duration of assignment.
· Ability to obtain and maintain facility credentials/authorization.
· Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
Preferred Qualifications:
· Previous experience supporting Navy lodging programs, NGIS operations, or military
hospitality environments.
· Familiarity with Navy lodging standards, reservation systems, and customer service
procedures.
· Strong communication skills, attention to detail, and ability to follow administrative
and technical instructions.
· Experience working in remote, shipboard, industrial, or lodging environments.
· Valid driver’s license.
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