NGIS Housekeeping Supervisor

Job Responsibilities:

• Supervising and managing housekeeping and custodial staff to ensure all duties are performed to NGIS standards.
  
• Coordinating daily housekeeping activities, including room cleaning schedules, common area maintenance, and inventory restocking.
  
• Monitoring the quality and efficiency of cleaning services, ensuring compliance with operational guidelines and cleanliness standards.
  
• Training, mentoring, and guiding housekeeping staff to maintain high performance standards and exceptional guest service.
  
• Scheduling and assigning tasks to housekeeping and custodial staff to ensure operational coverage and efficiency.
  
• Evaluating performance and providing feedback to improve team productivity and service quality.
  
• Utilizing and managing a hotel property management system (PMS) to track room reservations, occupancy status, and housekeeping updates.
  
• Training staff on the proper use of PMS to ensure accurate and timely updates of room readiness and maintenance needs.
  
• Inspecting rooms and facilities to ensure they meet cleanliness and maintenance standards before guest occupancy.
  
• Addressing and resolving housekeeping-related issues, including guest complaints, with professionalism and efficiency.
  
• Maintaining housekeeping supply inventory, ordering supplies as necessary, and ensuring proper stock levels for daily operations.
  
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.
  

Required Qualifications:

• A minimum of two (2) years of experience in the administration of hotel housekeeping and custodial operations.
  
• At least one (1) year of formal education at the college or university level in hospitality management, business administration, or a related field.
  
• Proficiency in operating hotel property management systems (PMS) for managing housekeeping activities and tracking room readiness.
  
• Strong leadership and organizational skills with the ability to manage and lead multi-functional teams effectively.
  
• Excellent attention to detail to ensure cleanliness and operational standards are met consistently.
  
• Effective communication and problem-solving skills to maintain guest satisfaction and efficient team coordination.
  
• Must be in possession of a valid passport and be able to travel internationally.
  
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
  
• Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
  
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
  
• Must be able to obtain and maintain facility credentials/authorization.
  
• Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
  

Preferred Qualifications

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
  
• Familiarity with Navy or Department of Defense lodging standards and housekeeping operations.
  
• Advanced certifications in hospitality management or customer service.
  
• Knowledge of inventory control and ordering practices for housekeeping supplies.
  
• Valid country driver’s license.