Closing: Apr 16, 2024
This position has expiredPublished: Apr 4, 2024 (26 days ago)
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Job Summary
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Qualifications
- 4 years experience in Front Office.
- Serviced focused personality is essential.
- Strong interpersonal and problem-solving skills.
- Motivation to work at Night.
- Prior experience working with Windows, Microsoft Office Suite and Opera (or a related PMS system).
- POS experience is an asset.
Responsibilities
Qualifications
- 4 years experience in Front Office.
- Serviced focused personality is essential.
- Strong interpersonal and problem-solving skills.
- Motivation to work at Night.
- Prior experience working with Windows, Microsoft Office Suite and Opera (or a related PMS system).
- POS experience is an asset.
- Effectively manage the daily reconciliation of the Hotel’s trading.
- Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
- Ensure maximum guest satisfaction as well as the safety and security of the property.
- Review and build upon existing SOPs and work with the Rooms Division Manager to ensure a seamless process and policy system is implemented.
- Provide supervision and support to the Front Office team and other departments when required, particularly focussing on developing and mentoring the Overnight team.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Implement training programs for all employees, conduct induction and skills training.
- Be aware of room availability and sensitively manage overbooking situations where relocations are required.
- Supervise the operational success of all overnight services and functions including car parking, portering, room service, security and public area cleaning.
- Attend to any disputes referred, ensuring total guest satisfaction.
- Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
- Ensure strong interdepartmental relationships are built and maintained to ensure the operational success of the hotel across all areas and departments.
- Create and maintain a work environment that consistently reinforces exceptional customer service.
- Carry out additional duties as requested by your manager or their designate.
- Act on behalf of the Rooms Division Manager and hotel management in their absence ensuring to maintain the high standards expected by our guests.
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