Outsourcing Operations Lead

You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency

You have good negotiation skills - influencing senior stakeholders

You are a clear communicator (both verbal and written) in English

You are data-driven with excellent analytical and spreadsheet skills

You are a team player and strong interpersonal skills managing internal and external partner relationships

You have 2+ years of Experience managing multiple Outsource Suppliers

Rides industry experience is a plus

You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency

You have good negotiation skills - influencing senior stakeholders

You are a clear communicator (both verbal and written) in English

You are data-driven with excellent analytical and spreadsheet skills

You are a team player and strong interpersonal skills managing internal and external partner relationships

You have 2+ years of Experience managing multiple Outsource Suppliers

Rides industry experience is a plus

Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals

Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments (Contractual management experience is a plus)

Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently

Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results

Proactively narrate causes of all target KPIs and action plans to stakeholders

Identify and remove roadblocks to success outside of Outsource partner's control

Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc

Contribute to peer success through collaboration, creativity and giving critical constructive feedback

Build and maintain transparent and productive relationships with business stakeholders

Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt