Quality Coordinator(Italian)

Qualifications:

• English as a second language - minimum C1 English proficiency required.
  
• C2 level of Italian
  
• Ability to follow linguistic and situational writing prompts.
  
• Excellent written communication and coordination skills
  
• 2 years working experience in a corporate/ business environment.
  
• Prior experience in at least one of the following:
  
• Linguistic QA
  
• Data annotation for NLP/AI projects
  
• ESL/EFL teaching, editing, or copyediting
  
• Keen eye for detail -spotting subtle grammar and structure issues others miss.
  
• Comfortable reviewing and providing feedback on structured data.
  
• Ability to give actionable and constructive feedback to annotators.
  
• Experience with creating and tracking timelines, milestones, and status reports is a plus.
  

• Review and audit labeled datasets for both text and image-based content to ensure accuracy, consistency, and adherence to guidelines.
  
• Document and share feedback with the individual labelers
  
• Identify trends and insights in quality performance, and effectively mitigate quality performance issues.
  
• Communicate quality trends and insights to the customer. Calibrate with the customer on instructions and edge cases.
  
• Evaluate responses generated by AI, verifying correctness, clarity, relevance, and alignment with task instructions.
  
• Apply knowledge of the Consumer Packaged Goods domain to accurately classify and/or describe products.
  
• Collaborate with cross-functional teams to update labeling workflows and improve quality.
  
• Monitor performance metrics (e.g., accuracy rates, inter-rater agreement) and contribute to continuous improvement initiatives.
  
• Generate responses with intentional but realistic grammar, spelling, and structural errors.
  
• calibration sessions to align QA standards across teams and help train new reviewers or analysts.
  
• Adapt quickly to evolving guidelines, new task types, and AI model updates in a fast-paced, iterative environment.
  
• Ensure that documentation is up to date.