Closing: May 10, 2024
This position has expiredPublished: May 7, 2024 (12 days ago)
Job Requirements
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Job Summary
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Preferred Qualification
- University degree
- (Above 5) years (Technical/Managerial) experience
Preferred Experience
- Experience in understanding the business dynamics especially pertaining to the awareness of Public Sector customer requirements. (Above 5 years)
- Experience in managing Public Sector clients of varied products needs and complexities including Corporate & Project Finance in addition to TB and Markets product set.
- Understand how the various areas of the Bank are positioned to meet the challenges of Public Sector customers.
Responsibilities
Preferred Qualification
- University degree
- (Above 5) years (Technical/Managerial) experience
Preferred Experience
- Experience in understanding the business dynamics especially pertaining to the awareness of Public Sector customer requirements. (Above 5 years)
- Experience in managing Public Sector clients of varied products needs and complexities including Corporate & Project Finance in addition to TB and Markets product set.
- Understand how the various areas of the Bank are positioned to meet the challenges of Public Sector customers.
Customer Sales and service: - 45%
- Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.
- Identify the opportunity to introduce Product Specialists to Customers and subsequently to ensure delivery and sales.
- Formulate business development strategies and objectives to meet changing market needs.
- Monitor the level of complaints and quality of handling of those complaints.
- Support efforts to research competitive threats/opportunities within the banks marketing/geographical area.
- Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship contact points (including the introduction of new personnel) and new product changes.
- Keep customers advised on the expected ‘delivery date’ for product/credit applications.
- Commitment to understanding customer requirements: striving to ensure requirements are met and taking the responsibility for solving problems.
- Rising to and achieving stretching targets; focus on adding value to the Bank and customers; communicating opportunities for others to achieve results.
Credit and Operational Risk Management: 45%
- Primary responsibility for the control and management of credit risk within own portfolio of Corporate customers.
- To maximise economic profit on own customer portfolio and team bases.
- Manage own performance against key financials (risk - adjusted contribution) sales, service and operational targets.
- To ensure service delivery and support functions provided customer-oriented service within the stipulated service level agreements.
- Develop and implement customer relationship plans for all customers.
- Work with Corporate Credit Managers, to assess and recommend credit facilities for customers.
- Collaborating with and assisting others; working as a team; being proud and working in the interest of the Bank.
Developing yourself and others: 10%
- Being receptive to feedback and constantly striving to develop new skills and knowledge.
- Work to enhance the capability of the organisation by getting the best out of people.
- Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure cleaning and development are accommodated.
- Support the implementation of the AML program amongst the CIB Team and the wider Bank.
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