Sales Associate - Buyer Facing

Requirements:

The individual should:

• Possess strong communication skills (both verbal and written).
  
• Have strong relationship building, networking, and negotiation skills.
  
• Have a deep understanding of the industry and the competitive landscape.
  
• Be a good collaborator and work well with internal and external teams.
  

Requirements:

The individual should:

• Possess strong communication skills (both verbal and written).
  
• Have strong relationship building, networking, and negotiation skills.
  
• Have a deep understanding of the industry and the competitive landscape.
  
• Be a good collaborator and work well with internal and external teams.
  

Car Sales:

• Negotiate and close car sales with clients by:
  • Understanding customer needs, educating clients on our products and services, and advising them on what best suits their needs.
    
  • Converting potential leads into active customers.
    
  • Result: High customer satisfaction, deep knowledge of vehicles, successful car sales.
    
• Collect and input data into various trackers/CRM and information banks provided by the company.
  • Result: Data is accurately and timely collected in trackers.
    
• Collaborate with the sales team and other departments such as Finance, Car Care, Product, Customer Experience, and Marketing to increase sales and company growth.
  • Result: Strong collaboration across teams.
    

Relationship Management:

• Build and maintain trusting relationships with customers throughout their journey at Peach by:
  • Approaching potential customers and building trusting relationships.
    
  • Understanding customer needs and developing plans to address them.
    
  • Resolving customer complaints quickly and effectively.
    
  • Owning all customer communication and proactively sharing information.
    
  • Aiming to preserve customers by upselling and cross-selling our products/services with assistance from the customer experience and car care team.
    
  • Result: Strong customer relationships, active and transparent communication with clients, successful take rates on vehicles.