Sales Associate - Seller Facing

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
  
• Proven experience in account management or customer success.
  
• Excellent communication and interpersonal skills.
  
• Ability to guide customers through complex processes with empathy and clarity.
  
• Knowledge of CRM tools and sales management software.
  
• Customer-centric mindset with a commitment to delivering exceptional service.
  
• Negotiation and sales skills.
  

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
  
• Proven experience in account management or customer success.
  
• Excellent communication and interpersonal skills.
  
• Ability to guide customers through complex processes with empathy and clarity.
  
• Knowledge of CRM tools and sales management software.
  
• Customer-centric mindset with a commitment to delivering exceptional service.
  
• Negotiation and sales skills.
  

Relationship Management:

• Establish and maintain strong relationships with customers looking to sell their cars.
  
• Act as the primary point of contact for sellers, guiding them through the selling process.
  
• Understand the unique needs and preferences of individual sellers.
  
• Address inquiries promptly, ensuring a transparent and informed selling experience.
  • Result: No customer complaints; consistent and steady management of relationships (i.e., no major backlog).
    

Support Car Sales:

• Assist sellers in listing their vehicles, ensuring accurate and compelling representations.
  
• Provide guidance on pricing strategies based on market trends and vehicle conditions.
  
• Coordinate and facilitate the negotiation and closing of sales transactions.
  
• Clearly communicate the selling process, terms, and conditions to sellers.
  
• Educate sellers on the platform or service features, benefits, and additional offerings.
  
• Handle and resolve seller concerns, inquiries, and disputes in a timely and effective manner.
  
• Collaborate with internal teams to address technical or operational issues affecting sellers.
  
• Provide regular reports on key performance indicators related to the selling process.
  • Result: Healthy conversion of vehicles being sold with Peach; accurate and timely data filling; no customer complaints.