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School Admin. & Customer Service

Closing: May 20, 2024

This position has expired

Published: Apr 22, 2024 (2 months ago)

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Department - Administration & Customer Service

Reports to - Operations & Customer Service Manager.

Liaises with - All Internal departments (Academics, Accounts, Operations); and externeral (Parents and Students).

Main purpose - To promote the highest standards of business ethos within the administrative function of the school and strategically ensure the most effective use of resources in support of the schools learning objectives.

Support growth of student enrolments in the school.


Responsibilities
Department - Administration & Customer Service

Reports to - Operations & Customer Service Manager.

Liaises with - All Internal departments (Academics, Accounts, Operations); and externeral (Parents and Students).

Main purpose - To promote the highest standards of business ethos within the administrative function of the school and strategically ensure the most effective use of resources in support of the schools learning objectives.

Support growth of student enrolments in the school.


Administrative
  • Maintain efficient office systems and routines including manuals, data entry routines, filing and retrieval systems e.t.c.

  • Co-ordinate school correspondence with stakeholders.

  • Administer school’s admissions procedures; by advising enquiring parents on admission criteria, collating applications for admission, and monitoring criteria being consistently complied with.

Book-keeping and procurement
  • Order stationary and other supplies, while managing stocks inventory.

  • Manage the compilation and maintenance of the school equipment inventory.

  • Prepare and schedule invoices to all parents and processing of payments.

Health and Safety

  • Compile and track records on school health and safety policy.

Other General Responsibilities

  • Drive customer service standards in all parent interactions.

  • Any other duties as shall be assigned by management.

Min Educational Requirements and work experience

  • Diploma in Business Administration or Or Sales & Marketing. A degree will be an added advantage.

  • At least (3) years of working experience in a similar role or equivalent (not necessarily education sector).

  • Certificate of Good Conduct will be required.


Skills and knowledge needed

  • Sales & Marketing, Customer service, office administration. Bookkeeping experience an added advantage.


General behaviours

  • Analytical, organized, systematic & methodical, effective communicator, good interpersonal and influencing skills, self-motivated, reliable.


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