Senior Manager: Technology Governance, Resilience & Corporate IT

What we are looking for:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; a Master’s degree is a plus.
  
• Relevant professional certifications such as:
  • IT Governance/Security: Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC).
    
  • IT Service Management: ITIL v4 Expert or Master certification.
    
  • Compliance: Certifications or extensive practical experience with ISO standards (27001, 22301, 20000) and regulatory frameworks like PCI-DSS and GDPR
    

Technology Governance & Risk Execution

• Implement and maintain the Technology Risk & Governance Framework across platforms and corporate IT.
  
• Translate standards and regulations (ISO 27001, ISO 20000, ISO 22301, ISO 27701, PCI-DSS, GDPR) into:
  • Engineering and operational standards
    
  • Platform and infrastructure guardrails
    
  • Repeatable control procedures
    
• Track technology risks, audit findings, and remediation actions, escalating material risks to the CPTO.
  
• Is the single DRI to spearhead internal and external audits, regulatory reviews, and assurance activities from a Technology execution perspective.
  

Security by Design & Control Implementation

• Drive effective implementation of security controls across:
  • Identity & Access Management lifecycle
    
  • Endpoint and device security
    
  • Cloud and platform environments
    
• Govern the lifecycle, adoption, and effectiveness of security tooling within Technology.
  
• Coordinate technology-led incident response and post-incident reviews, ensuring remediation actions are delivered and sustained.
  

Operational Resilience & Service Management

• Lead and mature IT Service Management (ITSM) processes including Incident, Problem, Change, Asset, and Capacity Management.
  
• Monitor and report on service availability, reliability, MTTR, and change success rates across platforms and corporate IT.
  
• Own disaster recovery planning, testing, and business continuity readiness for technology services.
  
• Drive standardisation and automation to improve service quality, resilience, and operational efficiency.
  

Corporate Information Technology & End-User Services

• Provide operational leadership for Corporate IT and end-user technology services across all regions.
  
• Ensure secure, efficient, and auditable onboarding and offboarding processes in partnership with People & Culture.
  
• Oversee collaboration tools (Google Workspace / Microsoft 365), endpoint management, and workplace technology services.
  
• Standardise and optimise corporate IT services to deliver a consistent employee experience across countries.
  
• Plan, implement and operate the corporate IT budget ensuring that IT provides state of the art end user services in a cost effective manner.
  

Vendor, Financial & Stakeholder Management

• Manage IT vendors and service providers, ensuring SLA adherence, cost effectiveness, and service quality.
  
• Own Corporate IT budgets and contribute to technology cost optimisation initiatives.
  
• Partner with Finance on forecasting, spend tracking, and ROI visibility.
  
• Engage senior stakeholders to align technology services, governance priorities, and business needs.
  

Team Leadership & Capability Building

• Lead and develop corporate IT and governance-focused technology teams across multiple countries.
  
• Foster a culture of accountability, documentation, continuous improvement, and operational discipline.
  
• Build strong working relationships with Engineering, Platform, Security, and Compliance teams.
  
• Contribute to the strategic evolution of technology by bringing key insight and strategic input to the wider product and technology strategy.