Have you ever called a company but were not able to get the right person on the phone or sent an email but were not able to have your issue resolved? Did you find that frustrating? When answering the company phone calls or emails you represent the company and play a key role in making the caller’s experience enjoyable.
Learn how to make a great impression through your communication skills and how to offer assistance even when you don't have the right answers.
What you’ll learn from this course
This course will guide you on
This course will guide you on:
- Why communication is important in the workplace
- How to handle telephone calls and Office Correspondence
You’ll develop the following skills
Answering telephones and call managementOffice receptionCommunication
Course Modules
2 modules
Module 1
Importance of communication in the workplace
Module 2
How to handle telephone calls and Office Correspondence
