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Entry and Basic-level Jobs in Africa
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Fledge media
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Fledge media
Only on FuzuFinance Officer
Kampala, Uganda
Closing: Sep 13, 2022
27 days remainingPublished: Aug 16, 2022 (1 day ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.