• Field Recovery & On-Site Engagement: Handle assigned recovery cases by visiting defaulting borrowers at their physical locations.
  
• Negotiation & Repayment Support: Engage and negotiate with customers to facilitate repayments in line with the terms of the loan agreement.
  
• Collateral & Asset Recovery: Recover assets, items, or goods that serve as collateral for loan defaults, in accordance with approved procedures.
  
• Reporting & Escalations: Prepare and submit daily reports on customer engagements and recovery activities, and escalate complex or unresolved cases appropriately.
  
• Compliance & Professionalism: Maintain professionalism and ensure compliance with all applicable policies, ethical standards, and regulatory requirements.
  

Experience & Background

• Proven experience in a field debt recovery or collections role.
  
• Strong knowledge of effective field recovery, negotiation techniques, and loan default processes.
  
• Demonstrated history of meeting or exceeding recovery targets in a fast-paced environment.
  
• Experience operating effectively within field-based, on-site coverage areas.