The Loan & Investment Operations & RM will execute the following:

STEP
1: LOANS

• Identify loan applicants' needs and obtain required information
  and documents for loan applications.
• Analyze active loan
  files regularly and recommend solutions to speed up the loan
  process.
• Interview applicants to
  define financial eligibility and establish loan repayment plans and
  feasibility of granting loans
• Monitor and update
  account and clients’ payment records and manages daily loans operations
  activities.
• Process loan
  applications promptly and within approved company policies. If the loan
  application is rejected, the loan officer should provide applicants with
  rejection reasons and advise appropriately.
• Prepare detailed loan offers
  contracts and advise the same to the customer.
• Respond to lenders
  complaints, inquiries, & provide appropriate resolutions.
• Evaluate credit
  worthiness by processing loan applications and documentation within
  specified limits
• Determine all
  applicable ratios and metrics and set up debt payment plans.
• Prepare and submit
  periodic reports to appropriate bodies e.g., credit bureaus, etc. and
  management as required.
• Follow up on loan
  repayments, send reminders and correspondences as due.

STEP2: INVESTMENT

• Manage the investment
  portfolio and records of clients.
• Creating investment
  certificates and monthly investment statements.
• Manage investment
  operations daily activities.
• Liaise with other teams as
  required on activities like clients’ engagement, relationship management
  etc.
• Participate
  in the implementation and maintenance of the investment/ asset-liability management
  system. as necessary, she/he will also provide backup coverage for other
  investment operations functions.
• Assist to develop referral networks, suggest alternate channels
  and cross-sell products and services to accomplish quotas

STEP 3: RELATIONSHIP MANAGER (RM)

• Build viable
  business relationship with clients and customers through calls and email
  engagement at management-approved intervals.
• Create
  and assist with plans to address clients’ and business needs.
• Manage, monitor, and oversee the activities of the business
  relationship with the organization’s external vendors.
• Work with the COO in managing and developing existing
  and prospective B2B partnerships across all facets of the organization
• Assist in managing the daily departmental functions to
  ensure that they meet or exceed all service level agreements (SLA)
  standards in place
• Educate marketing teams on best practices, company
  policies and service standards
• Develop referral networks, and suggest
  alternate channels and cross-sell products and services to accomplish
  quotas
• Go the “extra mile” to build trust
  relationships, customer loyalty.
• Operate in compliance with laws
  and regulations and adhere to lending compliance guidelines