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Catholic Relief Services- CRSProfession (Non-profit, social work)
Industry (Information technology, software development, data)
Seniority (Information technology, software development, data, Non-profit, social work)
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Catholic Relief Services- CRS
Non-profit + 1 more
Description
Qualifications
- Bachelor's degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) highly preferred. Significant work experience in a directly related field combined with appropriate training/certificates will be considered in lieu of degree.
- A minimum of 5 years of relevant work experience is required, of which at least 3 years must be in a position with similar responsibilities.
Responsibilities
- Deploy, configure, and maintain Red Rose devices and monitor databases, including networks, servers, and telecommunications.
- Provide field-level technical support to vendors and staff on the CAT platform and CAT devices.
- Troubleshoot and address any issues to ensure optimal performance of the networks, servers and devices.
- Configure and maintain applications and CAT devices as per the CAT Strategy.
- Responsible to provide and withdraw CAT access to staff to ensure CAT access is limited to current team.
- Communication with CAT platform service provider.
- Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
- In collaboration with relevant staff, maintain inventory of ICT4D equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field.
- Provide input to budget for ICT4D related expenses.
- Coordinate relationships with suppliers to facilitate delivery of ICT4D-related services that meet CRS business requirements and needs.
- Support capacity building initiatives, remotely or on-site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT4D applications.
- Prepare statistical reports on ICT4D-related data and metrics. As needed, implement measures to ensure required standards are met.
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