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Customer support, client care jobs in Enugu, Nigeria

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Energy Talent Company

Customer Support (Solar)

Enugu, Nigeria

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Polaris Digitech Limited

CLOSED

Customer Address Verification Field Agent - Enugu

Enugu, Nigeria

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Fuzu

© Fuzu Ltd 2024

Customer Support (Solar)

Closing: Jul 30, 2024

9 days remaining

Published: Jul 15, 2024 (6 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Education:

  • Minimum of FSLC / SSCE / OND
  • 3 - 5 years experience.

Technical Skills:

  • Proficiency in Microsoft Suite: MS Word, MS Excel.
  • Knowledge of solar PV systems, energy storage systems, and related technologies.

Language Proficiency:

  • Proficiency in English and Igbo language.

Industry Knowledge:

  • Understanding of the rice farming process, cycle, and related practices.

Interpersonal Skills:

  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Responsibilities

Education:

  • Minimum of FSLC / SSCE / OND
  • 3 - 5 years experience.

Technical Skills:

  • Proficiency in Microsoft Suite: MS Word, MS Excel.
  • Knowledge of solar PV systems, energy storage systems, and related technologies.

Language Proficiency:

  • Proficiency in English and Igbo language.

Industry Knowledge:

  • Understanding of the rice farming process, cycle, and related practices.

Interpersonal Skills:

  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • We are seeking a dedicated and knowledgeable Customer Support Officer to join our team in Enugu.
  • The successful candidate will provide exceptional customer service and support, particularly in areas related to rice farming processes and solar PV systems.
  • This role requires strong communication skills, proficiency in Microsoft Office Suite, and the ability to work independently and as part of a team.

Key Responsibilities
Customer Support:

  • Provide comprehensive support and assistance to customers, addressing inquiries and resolving issues promptly.
  • Utilize strong communication and interpersonal skills to ensure customer satisfaction and retention.

Technical Knowledge:

  • Apply understanding of the rice farming process, cycle, and related practices to assist customers effectively.
  • Leverage knowledge of solar PV systems, energy storage systems, and related technologies to provide technical support and guidance.

Documentation and Reporting:

  • Maintain accurate records of customer interactions and issues.
  • Prepare and submit regular reports on customer inquiries, resolutions, and feedback.

Microsoft Office Suite Proficiency:

  • Utilize MS Word and MS Excel to create and manage documents, reports, and spreadsheets efficiently.

Problem Solving:

  • Employ excellent problem-solving skills to address customer issues and escalate more complex problems when necessary.
  • Remain calm and effective under pressure, demonstrating a quick learning ability.

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.