Area Technical Officer - All Locations

Qualifications

• Bachelor of Electrical /Electronic Engineering or Telecoms Engineering
  
• Master’s degree in engineering a plus
  

Relevant Experience & Functional / Technical Skills

• Minimum of 8 years of varied experience in operation and maintenance in the Telecom industry
  
• 3-5 years managerial/Supervisory experience in a GSM/mobile company
  
• Sound knowledge of Mobile Network O&M
  

• Support the operational interface with both internal and external stakeholders, especially commercial teams, to ensure customer issues are resolved within acceptable KPIs.
  
• Track the special events calendar with ZBM and marketing functions and ensure best-in-class service delivery during special events within the zone.
  
• Track zonal network performance across various KPIs and network availability metrics.
  
• Support periodic audits of all transmission, core, and radio networks, as well as preventive maintenance schedule audits.
  
• Ensure that special tasks or projects required by HQ Technical are executed within the zone.
  
• Work closely with the E//MS team to develop processes that prevent or reduce network failures.
  
• Track and ensure that colo partners deliver on agreed SLAs.
  
• Ensure SAQ activities are up to date, including rental renewals and lease payments, in collaboration with zonal finance.
  
• Follow up with various internal functions, managed services (MS) partners, and colo partners on all issues affecting radio network availability, quality, and customer experience.
  
• Ensure that security and community issues do not delay site closures.
  
• Advise on and ensure the implementation of preventive measures by MS partners and colo partners to improve network performance.
  
• Ensure adherence to all applicable regulatory requirements.
  
• Audit and support zonal spares management to ensure the availability of both critical and non-critical spares in zonal warehouses.