Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.

Demand on the Job:

Must have 1year cognate experience in Network Engineering from software & telecommunications related organisation especially ISP firm.
Ability and wiliness to work long hours and meet tight deadlines.
Ability to work under none or minimal supervision.
Require to work weekends and in shifts (Day/Night).
Applicants must reside on the Lagos Island, Lekki-Ajah axis.

Method of Application

Interested and qualified candidates should send their CV in PDF format using the Job Title as the subject of the mail.

Responsibilities

Personal Qualities & Qualifications

Job Holder need to be:

Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.

Demand on the Job:

Must have 1year cognate experience in Network Engineering from software & telecommunications related organisation especially ISP firm.
Ability and wiliness to work long hours and meet tight deadlines.
Ability to work under none or minimal supervision.
Require to work weekends and in shifts (Day/Night).
Applicants must reside on the Lagos Island, Lekki-Ajah axis.

Method of Application

Interested and qualified candidates should send their CV in PDF format using the Job Title as the subject of the mail.

Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
Develop solutions that drive the success of our network.
Participate in developing policies, procedures and technical reports.
Leverage networking tools to identify & mitigate networks anomalies.
Ensure stable & reliable ISP network services.
Monitors the network performance on daily basis.
Handles & coordinates network trouble shooting & fault analysis.
Manages deployment & maintenance of network monitoring, analysis & reporting tools.
Manages installation of network hardware & software.
Contribute to design & enhancement of the Company datacentre infrastructures.
Manages outages bridges, compose detailed shift and outage reports to Management.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Maintaining a positive, empathetic and professional attitude toward Customers at all times.
Manage large incoming calls from Customers.
Responding promptly to Customer inquiries.
Identify and assess Customers’ needs to achieve satisfaction.
Communicating with Customers through various channels e.g email, sms and phone call etc.
Acknowledging and resolving Customer complaints.
Knowing the company services inside and out so that you can answer questions easily.
Processing orders, forms, applications and requests.
Keeping records of Customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing prompt feedback on the efficiency of the Customer service process.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers.
Any other Tasks assigned to you by the Management.

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