CIC Agent

• Minimum of Bachelor's Degree in Business related field.
• Related Certification is an additional advantage.

Experience:

• Two or more years in a similar role.

Key Attributes and Competencies:

• Creativity and innovation.
• Verbal ability.
• Good interpersonal skills.
• High level of energy.
• Good Excel Skills & Experience using Digital Applications.
• Speaks English and other local dialect.
• Sales Capability.
• Clear Communication.
• Multilingual.
• Salesforce and SAP proficiency.
• Excel, PPT, Word proficiency.
• Problem Solving/Analytical Thinking.
• Adaptability, Process Adherent, Spirited.
• Fast Paced, High Pressure, Multiple Stakeholders Management.

• Minimum of Bachelor's Degree in Business related field.
• Related Certification is an additional advantage.

Experience:

• Two or more years in a similar role.

Key Attributes and Competencies:

• Creativity and innovation.
• Verbal ability.
• Good interpersonal skills.
• High level of energy.
• Good Excel Skills & Experience using Digital Applications.
• Speaks English and other local dialect.
• Sales Capability.
• Clear Communication.
• Multilingual.
• Salesforce and SAP proficiency.
• Excel, PPT, Word proficiency.
• Problem Solving/Analytical Thinking.
• Adaptability, Process Adherent, Spirited.
• Fast Paced, High Pressure, Multiple Stakeholders Management.

Key Purpose

• The key purpose of the role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.

Key Outputs and Duties: KPIs

• Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).

Take Orders & Promote Products:

• Record Orders.
• Promote Products in support of the district promotions plan.
• Influence Specific district-based volume target.

Handles Customers Queries & Complaints:

• Process Customers Complaints.
• Minimize full beer returns.
• Adhere to Beer Quality standards and procedures.
• Manage Internal customer processes.

Work In Teams:

• Contribute to Teams and Self development.
• Communicate effectively in the workplace.