Clinical Service Provider (CSP)

Key Experience / Qualification / Skills

• A Medical Doctor, Registered Nurse, or Midwife or CHEW
  
• Evidence of good standing with relevant professional bodies in Nigeria
  
• Familiarity with the different cultural, social, and religious identities in Nigeria, international health, development issues and the international donor community
  
• Excellent communications, presentation, negotiation skills, Strong interpersonal, oral, and written communication skills
  
• Technical Expertise in long-acting reversible contraception (LARCs) specifically IUD and Implants insertion and removal
  
• Experience leading and mentoring people.
  
• Experience in the usage of computers and office software packages
  

• Ensure high quality service delivery of LAPMs in locations in line with outreach monthly schedule and adequate mobilization.
  
• Maintain clinical quality of service delivery according to MSI guidelines, counselling, infection prevention, medical emergency preparedness and overall competency of team members to provide high quality services and appropriate documentation.
  
• Monitor team performance using team level performance management tools, develop SMART action plans and make appropriate input to operational strategies where necessary.
  
• Ensure MSION’s data reporting and management procedures and guidelines/protocols are followed.
  

Service Delivery:

• Ensure high quality service delivery of LAPMs in locations where clients have been mobilized in line with outreach monthly schedule.
  
• Provide detailed, client focused counselling and appropriate consent to all clients accessing services.
  
• To support and implement core MSI values within the team, such as de-medicalization, task shifting, client focus, no blame culture, non-hierarchical management, and marketing.
  

Clinical Quality:

• Ensure that all service providers are on level 1 competency and appropriate clinical supportive supervision is offered to team.
  
• Maintain a database of trained and quality assured locums supporting various aspects of service delivery.
  
• Attain/maintain model sites status after annual IQTA and EQTA with 90% and above in all areas of assessment.
  

Performance Management and Client Mobilisation:

• Monthly tracking of teams’ performance against KPIs, develop SMART action plans for identified challenges/gaps and suggest way forward in monthly reports to line manager.
  
• Ensure the submission of outreach workplan and that same is accurately uploaded to tracpoint in collaboration with the community mobilisation officer (CMO)
  
• Ensure that 90% of outreaches are conducted in line with monthly outreach schedule and justify reasons for changes in monthly report.
  

Data Reporting and Management:

• Working with Driver and Administrative Assistant (DAA), ensure creation of outreach sites daily in CLIC before the commencement of data entry.
  
• Ensure data reporting tools are always available and in use during outreach.
  
• Verify that all eligible fields in hard copy of client record forms are completed, correct and consistent with CLIC client card.