Control Officer

Qualification and Experience

• Bachelor’s degree in Transport Management, Computer Science or a related field.
  
• 1–5 years of experience in operations control, journey management, safety monitoring, or data analysis.
  
• Experience working with GPS tracking, telematics systems, or dashboard/reporting tools is an advantage.
  

• Monitor journey management activities to ensure efficient use of drivers, vehicles, and resources.
  
• Schedule, track, and analyse trips to ensure timeliness, fuel efficiency, and adherence to approved routes.
  
• Monitor real-time journey performance using GPS, telematics, or tracking dashboards.
  
• Identify and report journey deviations, delays, or non-compliance with procedures.
  
• Generate productivity reports, highlighting performance metrics such as trip time, fuel consumption, and downtime.
  
• Recommend process improvements to enhance operational productivity and reduce inefficiencies.
  
• Ensure compliance with company journey management policies, safety standards, and regulatory requirements.
  
• Collect, verify, and maintain accurate records of safety data, incidents, near-misses, and corrective actions.
  
• Develop, update, and maintain safety and productivity dashboards to provide real-time visibility of performance indicators.
  
• Track safety trends, risk indicators, and areas of non-compliance to support proactive risk management.
  
• Ensure timely follow-up and closure of pending safety and corrective actions.
  
• Prepare weekly, monthly, and quarterly control reports for management decision-making.
  
• Provide data-driven insights and recommendations to improve journey safety and productivity outcomes.
  
• Act as a central point of contact for journey control and safety data coordination between drivers, supervisors, and management teams.