Head, Revenue Cycle Management

Minimum Requirements

1. A Bachelor’s Degree in Accounting, Finance, Business Administration, Economics, Engineering, or related discipline.
   
2. Master’s degree and/or relevant professional certifications will be an added advantage.
   
3. Minimum of 10–15 years’ relevant experience in revenue management, billing operations, customer services, or commercial operations within the power sector or related industry
   
4. Strong knowledge of electricity billing systems, payment platforms, revenue assurance, and customer relationship management.
   
5. Strong analytical, leadership, communication, and stakeholder management skills.
   

1. Oversee end-to-end billing operations to ensure accuracy, timeliness, and compliance with regulatory standards.
   
2. Drive improvements in billing systems, tariff implementation, and customer account management.
   
3. Monitor billing efficiency and ensure prompt resolution of billing discrepancies by ensuring accurate energy accounting and reconciliation processes.
   
4. Supervise and optimize all payment channels, including banks, digital platforms, vending systems, POS, mobile applications, online payment gateways, and third-party collection agents
   
5. Ensure seamless integration and functionality of payment systems.
   
6. Monitor collection performance and drive initiatives to improve payment convenience and collection efficiency.
   
7. Implement Distribution Transformer (DT) / Feeders metering infrastructure towards efficient energy accounting.
   
8. Optimize the performance of AMI & IOT infrastructures.
   
9. Liaise with financial institutions and payment partners to improve service delivery and transaction turnaround time by ensuring proper reconciliation of customer payments across all channels.
   
10. Oversee customer care operations to ensure prompt resolution of complaints, inquiries, and service requests.