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A Leading Digital Commercial Bank in Nigeria
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Branch Manager (Ibadan)
Ibadan, Nigeria
A Leading Digital Commercial Bank in Nigeria
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Phillips Outsourcing Services Nigeria Limited
Branch / Liability Generation Manager - Ibadan
Ibadan, Nigeria
Closing: Feb 25, 2023
24 days remainingPublished: Jan 28, 2023 (4 days ago)
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Job Summary
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Job Summary
The job holder will be responsible for the effective management of the Bank branch, formulate and implement sales and marketing plans, ensure efficient operations, staff management, compliance with bank policies and procedures, other financial and administrative functions, and the profitability of the branch.
Required Skills/Competencies
· Detail oriented.
· Knowledge of various banking departments.
· Management skills including organizing, planning, delegating and interpersonal skills.
· Ability to work independently and as a team with excellent time management skills.
Experience/Qualifications
· Degree in Finance, Accounting, Economics, or related discipline in a recognised university. A
postgraduate qualification or relevant professional certification would be an added advantage.
· A minimum 7 years’ continuous banking experience in sales and credit with at least 4 years in a supervisory role.
· Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
· Familiar with the bank’s core accounting system.
· Knowledge of personal computer and related word processing and spreadsheet software.
· Credit Risk Assessment and Analysis skills, relationship management and networking skills, excellent business writing and presentation skills.
· Good understanding of economic trends and implications on the banking/finance sector.
Key Performance Indicators
· Branch Profitability rate
· Customer satisfaction index
· Customer retention rate
· Participants’ feedback on training programs
· Compliance to policies and procedures
· Employee retention rate
· Sales and Marketing effectiveness
Responsibilities
Job Summary
The job holder will be responsible for the effective management of the Bank branch, formulate and implement sales and marketing plans, ensure efficient operations, staff management, compliance with bank policies and procedures, other financial and administrative functions, and the profitability of the branch.
Required Skills/Competencies
· Detail oriented.
· Knowledge of various banking departments.
· Management skills including organizing, planning, delegating and interpersonal skills.
· Ability to work independently and as a team with excellent time management skills.
Experience/Qualifications
· Degree in Finance, Accounting, Economics, or related discipline in a recognised university. A
postgraduate qualification or relevant professional certification would be an added advantage.
· A minimum 7 years’ continuous banking experience in sales and credit with at least 4 years in a supervisory role.
· Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
· Familiar with the bank’s core accounting system.
· Knowledge of personal computer and related word processing and spreadsheet software.
· Credit Risk Assessment and Analysis skills, relationship management and networking skills, excellent business writing and presentation skills.
· Good understanding of economic trends and implications on the banking/finance sector.
Key Performance Indicators
· Branch Profitability rate
· Customer satisfaction index
· Customer retention rate
· Participants’ feedback on training programs
· Compliance to policies and procedures
· Employee retention rate
· Sales and Marketing effectiveness
· Lead the strategic agenda through balance sheet growth, customer acquisition and retention, and profit and loss targets to support the overall achievement of the business strategy.
· Ensure achievement of profitability targets through revenue maximization and prudent cost management.
· Implement Bank wide go-to-market strategy for new initiatives, working with relevant departments and stakeholders to drive execution.
· Drive achievement of growth and acquisition of new customers through development and maintenance of quality products, propositions, and solutions relevant to businesses.
· Build and maintain strategic and productive relationships with stakeholders to drive the development and delivery of business solutions and revenue growth.
· Ensure effective customer loyalty programs for networking and deepening Personal Banking market penetration.
· Facilitate proactive relationship and excellent customer engagement by operating as a committed and main point of contact for client in the branch and offering banking solutions that satisfy the customer’s requirements in line with each of the personal banking segment’s value
proposition.
· Recommend and explain banking services and products to clients based on their needs.
· Account for all relevant segment or product metrics as applicable within the Bank’s policy i.e., risk limit, delinquency, compliance requirements etc.
· Coordinate the development and deployment of value propositions, product offerings, target segment strategy and business plan for the Personal Banking business.
· Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to Relationship Management.
· Develop and monitor specific sales and marketing campaigns with relevant stakeholders to leverage market opportunities that generate new sales and increase market share.
· Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
· Monitor sales impact on profitability and marketing expenditures.
· Ensure portfolio health on relevant products by tracking portfolio performance through lead indicators and taking necessary actions to maintain product integrity.
· Refer clients to in-house financial experts and/or relevant bank departments, when necessary.
· Provide oversight and ownership of end-to-end process to ensure execution of on boarding of new customers and fulfilment of products through engagement with relevant stakeholders for the delivery of a seamless customer value proposition.
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