HR Officer

HR Officer

Job Summary

The HR Officer is responsible for driving day-to-day human resource operations and workforce optimization. This role focuses on managing the end-to-end recruitment lifecycle for retail and digital branch teams, coordinating performance management frameworks, administering employee records, and maintaining positive employee relations in line with local labor laws.

Key Responsibilities

• Execute the end-to-end talent acquisition cycle for critical operational, credit, tech, and recovery roles to satisfy shifting business needs.
• Facilitate rigorous onboarding programs and structured orientation sessions to drive rapid time-to-productivity for new hires.
• Maintain the absolute integrity of employee personnel files, ensuring both physical and digital documentation satisfies strict audit standards.
• Track and evaluate core human capital metrics, including time-to-hire, quality-of-hire, onboarding feedback, and attrition patterns.
• Coordinate the annual and mid-year performance appraisal processes, ensuring impartial evaluations and timely capture of scorecards.
• Synthesize annual training needs assessments (TNA) and coordinate specialized capacity-building schedules for frontline and support teams.
• Manage first-level employee grievances, operational disputes, and disciplinary procedures in strict adherence to company policy.
• Enforce institutional compliance across all HR work streams with internal service-level agreements and the Nigerian Labor Act.

Requirements

• Bachelor’s degree or HND in Human Resource Management, Business Administration, Industrial Relations, or a related social science discipline.
• A minimum of 3–5 years of progressive experience as an HR Generalist or HR Officer, ideally within a fintech platform, microfinance bank, or commercial financial institution.
• Proven track record in executing high-volume recruitment pipelines for field, sales, or digital lending teams.
• Professional certification or active membership with CIPM, SHRM, or PHRi is a highly preferred asset.