IT Assistant

Required Skills and Experience

• A degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
  
• Minimum of 3 years’ relevant experience in IT support, systems administration, or technical development roles, preferably within an NGO or similar environment.
  
• Strong programming knowledge in one or more languages such as Python, JavaScript, PHP, Java, or C#, with the ability to develop, modify, and troubleshoot scripts, applications, or automation tools.
  
• Demonstrated ability to support and maintain both Windows and Mac OS environments.
  
• Proficiency in managing local and cloud-based servers, networks, and system infrastructure.
  
• Working knowledge of cybersecurity principles, secure coding practices, and data protection standards.
  

• Assist in the design, update, and maintenance of Yiaga Africa’s websites, ensuring functionality and usability.
  
• Support installation, configuration, and routine maintenance of computer hardware, software, networks, and operating systems.
  
• Provide first-level technical support through the IT helpdesk, troubleshooting issues, and escalating complex cases when necessary.
  
• Support the implementation of data security measures, including system backups and access controls.
  
• Assist in enforcing IT policies, standards, and procedures across the organization.
  
• Monitor and maintain computer systems, printers, and other ICT equipment to ensure optimal performance.
  
• Maintain accurate and up-to-date inventory records of IT assets and equipment.
  
• Support compliance with data protection and cybersecurity guidelines through routine checks and updates.
  
• Assist staff in using digital collaboration tools such as Microsoft 365, Zoom, and Google Workspace.
  
• Help manage internal file-sharing platforms and cloud storage systems.
  
• Provide basic IT orientation and user support to staff as needed.
  
• Support automation and digitalisation initiatives under supervision.
  
• Liaise with vendors and service providers for equipment servicing, repairs, or installations.