Manager - Benchmark and Measurement

Requirements

• First degree in Elect/Elect, Computer Sc./Engineering or related fields
  

• 3 years’ experience in Network Measurement & Benchmarking
  
• 3 years’ experience in Radio Analysis and Optimization
  
• Good understanding of GSM Technology, domains and services
  
• High Proficiency in Excel and PowerPoint Usage
  

• Manage and analyze benchmark drive test for the QoSQoE field measurements conducted by 3rd party vendors.
  
• Generate comparative analysis reports from vendors drive test activities.
  
• Network Performance analysis and trending; reported to the relevant units for necessary actions.
  
• Investigate Network related exceptions and give relevant recommendations for network QoEQoS improvement.
  
• Carry out competitive Networking benchmarking test analysis with recommendation and coordinate activities ensure MTN Nigeria’s competitive edge Performance.
  
• Proactively and reactively measure and report end-user perceived service quality and provide a basis to drive improved experience.
  
• Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
  
• Engage with Managed Service Vendors to deliver improved Customer Experience
  
• Liaise with Customer Experience on the Network related components of the Net Promoter Score (NPS)
  
• Engage with Customer Relations (CR), ensuring that network related customer feedback is resolved and closed