Manager, Programme Quality and Impact

About you

The ideal candidate should have extensive experience in programme quality management, monitoring, evaluation, learning, and adaptive management within complex, multi-stakeholder development or humanitarian programmes. Proven experience leading Organizational Capacity Assessments (OCAs), capacity strengthening initiatives, quality audits, compliance reviews, and risk assessments is required.

You should possess significant experience in designing and institutionalizing programme quality frameworks, performance monitoring systems, and learning platforms across multiple projects, sectors, or geographic locations. Hands-on experience using digital data and analytics platforms (e.g., Power BI, SurveyCTO, CommCare, KoboCollect, DHIS2, Salesforce, NVivo etc), with the ability to interpret and visualize complex datasets for management decision-making.

Bachelor’s degree in management information systems, Data Management or related field is required.

• Develop and enforce the programme Quality Standards Framework, including SOPs, performance benchmarks, QI systems, guidance notes, operational protocols, tools, and checklists in close collaboration with the Technical Integration Manager and Project Manager to ensure harmonized, high-quality delivery across all partners and components.
  
• Conduct periodic quality and compliance audits to identify inefficiencies, deviations, or bottlenecks affecting delivery or cost-effectiveness.
  
• Lead programme risk management, ensuring early detection of operational, financial, and reputational risks and timely mitigation. Lead value-for-money (VfM) analysis, examining economy, efficiency, effectiveness, and equity across programme interventions.
  
• Support the development and deployment of the programme MIS and lead capacity strengthening for programme team and partners to ensure consistent, high-quality use of the system for reporting, data protection, compliance tracking, and performance management
  
• Lead the continuous improvement cycle, converting evidence and performance insights from Programme Monitoring and Improvement (PMI) evaluation, partner reports into structured improvement actions and effective interventions.
  
• Define and track programme quality and effectiveness indicators, including delivery timeliness, implementation fidelity, partner performance, and efficiency metrics.
  
• Lead the full OCA process for implementing partners and government stakeholders, assessing systems, performance, and operational efficiency.
  
• Ensure the programme MIS is fully embedded in programme reporting workflows and supports accurate documentation, quality assurance, and timely performance insights across components