Officer, Management Support and Operations

Qualifications

• A bachelor’s degree in a related field and at least 1-2 years of relevant professional experience
  
• Tech-savvy and experienced in using a broad range of cloud-based tools and systems, including Google Apps (Docs, Sheets, Slides, Forms, etc.), Slack, etc
  
• Outstanding writing, presentation and communication skills.
  
• Exceptional attention to detail, coordination and organizational skills
  
• A creative thinker, quick learner, hard worker, able to clearly, proactively, and professionally communicate and juggle team priorities and competing deadlines
  
• Emotionally intelligent and able to build and maneuver professional relationships
  

1. Meeting and event coordination:

• Support in planning and coordinating conferences and events, quarterly Manager’s meetings, all staff meetings, resource mobilization meetings, and regular remote meetings. This will typically entail developing or compiling a meeting agenda, taking & synthesizing meeting notes, and following up with relevant action points.
  
• Develop presentation slides to be used at meetings.
  

2. Administrative support:

• Work with the Finance team to reconcile the Director, West & Central Africa advances, expenses, etc., and ensure proper filing of any related documentation; manage the Director, West & Central Africa's calendar/s.
  
• Liaise with office administration teams to arrange for travel logistics as needed.
  

3. Internal Communications:

• Working closely with the designated staff, support, draft, edit, and proofread internal communications such as the newsletters, ensuring clarity and consistency.
  
• Collate and draft country monthly reports, highlighting success stories and special interest stories, and craft compelling narratives with visuals.
  
• Support the writing of a WCA quarterly newsletter and other publications as required.
  

4. Operations Support:

• Support the day-to-day administrative and operational tasks while ensuring the functionality of the WCA office.
  
• Scheduling meetings, managing calendars, and organizing digital and physical files.
  
• Support logistics for WCA events, workshops, or meetings, including venue booking, material preparation, refreshments, and attendee management.
  
• Help manage WCA office supplies and the functioning of the office equipment while also assisting with retirement compilations.
  
• Perform data entry and maintain accurate records for various WCA operational metrics.
  

5. Operational policy reviews:

• Through the Operations Manager, support the Director, West & Central Africa in reviewing, developing, and/or synthesizing operational policies as needed.
  

6. Other:

• Provide stopgap support/capacity to other departments in the Country as needs arise.
  
• Perform any other tasks as may be assigned from time to time, with the approval of the Operations Manager, WCA.