Referral Officer

Requirements

• Health professional (Registered Nurse) with strong Health background.
  

• A mature person of high professional discipline and moral integrity, able to work independently and under stress as the situation may dictate.
  

Experience

• At least 3 years’ experience in managing and implementing Health program.
  

• Able to lead a team and experience in staff management.
  

• Previous experience in referral services is an added advantage.
  

• Experience in outbreak response interventions
  

• Ability to work with displaced communities with diverse cultural and ethnic backgrounds.
  

Program Management, Technical Quality, and Strategy

• Lead and support to ensure implementation of a focused two-way referral system and patient safety activities within the catchment locations of the supported health facilities.
  

• Oversee appropriate use of patient screening, triaging, first aid algorithms and IPC.
  

• Ensure effective routine patient movement, laboratory investigation sample collection with samples from neonates, children under 5, and pregnant women (especially the vulnerable groups) in any phase of expansion of new and existing medical care.
  

• The Referral Officer will support the health manager to manage and train facility-based healthcare workers, health outreach staff, referral paramedics, MoH seconded staff on patient safety, strengthening of 2-ways referral and basic life support skills in referral ambulance.
  

Human Resource Management

• Oversee the general referral service system and work closely with the senior health officer, health outreach officers, referral paramedics, HWs at supported health facilities.
  

• Motivate good use of referral criteria, first aid, SOPs, screening, triage system and basic life support.
  

Operations:

• Ensure proper follow up with the referral centers and timely submission of referral bills to finance.
  

• Submit weekly work plans and ensure timely implementation of the project activities.
  

Communication and Reporting:

• Ensure compilation of statistical reports from the supported patients, health facilities and communities for weekly, monthly and annual reports.
  

• Ensure adequate flow of information for all supervises with constant feedback as may be required.
  

• Carry out additional relevant or requested duties as may be required by the supervisor.
  

Staff Performance Management, Learning & Development:

• Supervises and monitor the MoH seconded referral staff to ensure that work is done properly and efficiently in accordance with the national guidelines.
  

Research, Learning and Analysis

• Monitor closely the morbidity and mortality trends together with all the other health indicators to ensure that prompt actions are taken.
  

• Provide weekly activity reports to the health manager.
  

• Conduct a mortality review meeting with the referral centers, supported facilities and mobile clinics staff.
  

Coordination & Representation

• Attend all relevant meetings in relation to referrals as may be required and feed in the IRC priorities during meetings.