System Administrator - Rivers

Infrastructure Management

• Design, implement, and maintain a robust IT infrastructure, including servers and virtualization platforms.
• Administer and optimize Windows Server, Linux systems, and hybrid cloud infrastructures.
• Maintain comprehensive system documentation, network diagrams, and Standard Operating Procedures (SOPs).

Network Administration

• Configure, manage, and troubleshoot enterprise networking infrastructure (routers, switches, firewalls, wireless access points).
• Implement and maintain network security protocols, VLANs, VPNs, and network segmentation.
• Manage DNS, DHCP, Directory As a Service, and other core network services.
• Monitor network performance, analyze bandwidth utilization, and implement Quality of Service (QoS) policies.
• Troubleshoot complex network connectivity issues and implement effective solutions.

Automation & Scripting

• Develop, implement, and maintain automation scripts (Python, PowerShell, Bash) to streamline repetitive tasks and improve operational efficiency.
• Utilize Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) for consistent and scalable infrastructure deployment.
• Build and maintain monitoring and alerting solutions using tools like Prometheus, Grafana, or Nagios.
• Automate system provisioning and develop custom scripts for system maintenance and reporting.

Security & Compliance

• Implement and enforce IT security policies, access controls, and data protection measures.
• Manage endpoint security solutions and patch management processes.
• Manage user authentication systems, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and privileged access management.
• Respond to and manage security incidents, implementing established incident response procedures.

User Endpoint Setup & Onboarding

• Plan and execute comprehensive onboarding procedures for new employees, ensuring a seamless first-day experience.
• Configure, deploy, and manage workstations (laptops, tablets) and company-approved software across Windows, macOS, Linux, iOS, and Android platforms.
• Provision user credentials, configure VPN clients, shared drives, and ensure security compliance for all new user accounts.
• Implement and manage Mobile Device Management (MDM) solutions for corporate smartphones and tablets.
• Manage user offboarding procedures, including account deactivation, data backup, and equipment retrieval.

Technical Support & User Management

• Provide expert-level technical support to end-users, ensuring timely resolution and minimal disruption (L2/L3 support).
• Manage user accounts, permissions, and access controls across all corporate platforms.
• Manage IT assets, including inventory tracking, lifecycle management, and procurement coordination.
• Respond to and resolve help desk tickets efficiently, managing ticketing systems (e.g., Jira Service Management) and maintaining SLA compliance.
• Perform remote troubleshooting and support using standard tools (TeamViewer, AnyDesk).

System Maintenance & Optimization

• Perform regular system updates, patches, security hardening, and troubleshooting of complex system errors.
• Plan and execute system upgrades with minimal downtime.
• Optimize system configurations for performance, reliability, and cost efficiency, maintaining high availability and redundancy across critical systems.

Qualifications, Competencies & Skills Required

Education & Experience

• Bachelor's degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 3-5 years of proven experience in system administration, IT support, or network administration roles.
• Relevant industry certifications (e.g., CompTIA, Cisco, Microsoft, Linux/Cloud platforms) are highly desirable.