2 ATM Operations Officers

• Bachelor’s Degree.

• Two years of banking experience in cash handling.

• Must be able to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks and projects.

• Knowledge and understanding of the back-office operations, procedures, and processes.

• The ability to identify and engage with all the key stakeholders in the organisation.

• Ability to prioritise daily tasks.

• Ability to work with strict deadlines.

• Customer oriented (Internal and external).

• High level of integrity and ethical standards.

• Excellent interpersonal and communications skills.

• Ability to pay attention to detail.

• Ability to effectively work within a team-oriented environment.

• Proactive approach to work with a high level of maturity and self-drive.

• Able to work under very demanding deadlines or timelines.

Job application procedure

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Wednesday 24th April 2024 to the email address indicated below;[email protected]

• Bachelor’s Degree.

• Two years of banking experience in cash handling.

• Must be able to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks and projects.

• Knowledge and understanding of the back-office operations, procedures, and processes.

• The ability to identify and engage with all the key stakeholders in the organisation.

• Ability to prioritise daily tasks.

• Ability to work with strict deadlines.

• Customer oriented (Internal and external).

• High level of integrity and ethical standards.

• Excellent interpersonal and communications skills.

• Ability to pay attention to detail.

• Ability to effectively work within a team-oriented environment.

• Proactive approach to work with a high level of maturity and self-drive.

• Able to work under very demanding deadlines or timelines.

Job application procedure

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Wednesday 24th April 2024 to the email address indicated below;[email protected]

• ATM Cash replenishment under dual control as per the laid down process flow and within the agreed service levels.

• Reconciliation of ATM accounts as per the agreed frequency and act on any outstanding items. Escalate any exceptions timely to the Manager E-Channels Operations.

• Timely processing of failed ATM transactions and reporting suspicious transactions as per AML/CFT definition of the same.

• Attend to offsite ATMs-related queries promptly and provide an update to the stakeholders on the status.

• Monitoring ATM uptime and action promptly during periods when the ATMs are down.

• Handle ATM Keys and combination as a custodian of the ATM while referring to the operations manual.

• Check ATMs for proper physical security maintenance and report exceptions immediately for resolution.

• Work with the service providers (Cash in Transit and ATM maintenance) to enforce delivery of services as per the service level agreements.

• Escalation of any process gaps that may result in potential or actual loss to the Manager of E-Channels Operations as per the incident reporting policy.

• Contribute towards projects and continuous improvement initiatives that are geared towards automation of processes.

• Manage ATM consumables e.g., journal rolls, and receipt rolls for proper operation of the ATMs and service availability.