Administrative Officer

• A bachelors degree in any business field.
  

Years of Experience:

• At least 1 year working in a service industry.
  
• Skills required to perform the Job:
  
• Good interpersonal skills.
  
• Good communication skills (Verbal & Written) to communicate effectively with clients, the team, and other staff
  
• Computer Literacy especially MS Office
  
• Experience in a similar field is desired.
  
• Exceptional Customer service
  
• Ability to multi-task
  
• Flexibility, attention to detail, professionalism, time management, telephone etiquette
  

Patient Registration

• Greet and welcome patients and visitors in a courteous and professional manner.
  
• Collect and accurately record patient information, including personal details, insurance data, and medical history.
  
• Ensure all required forms and documents are completed and signed by patients.
  
• Patient bookings
  

Insurance Verification.

• Verify patient insurance coverage and eligibility, including co-pays and deductibles.
  
• Communicate insurance-related information to patients and assist with inquiries.
  
• Collaborate with insurance providers to resolve any discrepancies or issues.
  

Billing and Payment Processing:

• Generate and review patient bills, ensuring accuracy and completeness.
  
• Explain billing procedures and financial obligations to patients.
  
• Collaborate with the team and supervisor to resolve billing inquiries or disputes.
  
• Posting invoices and presenting them to clients
  
• Presenting of updated interim bills and invoices to clients. Sending any invoices to insurance which need to be preapprovals.
  
• Closing of visits in the system and submitting the invoices to the vetting team
  

Patient Relations.

• Maintain a friendly, welcoming, and patient-centric atmosphere.
  
• Handle patient inquiries, complaints, or concerns in a professional and empathetic manner.
  
• Ensure patient confidentiality and privacy are strictly maintained.
  
• Ensure capturing and facilitating immediate resolution of patients’ complaints. Issues must be broken down into urgent plan of action affecting patient satisfaction.
  
• Report service gaps to ensure interventions.
  
• Maintain working knowledge of the appointment system i.e., times of all clinics, duration of appointments, knowledge of computer system, doctors’ rotas, procedures for booking routine and urgent appointments.
  
• Switchboard management/ Operation of telephone. Receive and make calls as required in an efficient, professional manner according to C-Care protocol
  
• Information security. Ensure that all patient interactions are dealt with confidentially and any confidential
  
• paperwork is dealt with in accordance with C-Care protocol.
  

Patient Directing.

• Direct patients to appropriate departments or healthcare professionals.
  
• Provide clear and concise directions within the facility to ensure a smooth patient flow.
  
• Address any patient concerns or questions regarding their visit.
  
• Any other task that may be assigned to you from time to time.