Business Systems Administrator

• Bachelor’s Degree in Information Technology
  
• 8 to 10 years’ experience in technical specialty (ERP and HCM applications support, security, data management)
  
• Proficiency in the usage of business systems/ERPs: Finance, HR, Contract & Procurement, Cloud based solutions, Treasury and Services.
  
• Finance background and experience is a plus.
  

Skills:

• Ability to organize and manage priorities, rigorous, strong interpersonal skills, fluency in English.
  
• General team spirit: Creative, strength of proposal for performance improvement.
  

• Bachelor’s Degree in Information Technology
  
• 8 to 10 years’ experience in technical specialty (ERP and HCM applications support, security, data management)
  
• Proficiency in the usage of business systems/ERPs: Finance, HR, Contract & Procurement, Cloud based solutions, Treasury and Services.
  
• Finance background and experience is a plus.
  

Skills:

• Ability to organize and manage priorities, rigorous, strong interpersonal skills, fluency in English.
  
• General team spirit: Creative, strength of proposal for performance improvement.
  

• Provide Tier 0 and Tier 2 support (Workday and FIS)
  
• Manage Knowledge Database, User Documentation, FAQ’s (Workday and FIS)
  
• Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, Snow for FIS)
  
• Provide pre-script standard incident resolution (Workday and FIS)
  
• Deployment – Upgrade (Workday)
  
• Assist the future deployment of Workday modules.
  
• Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)
  
• Open business cases in Workday Community for identified issues.
  
• Follow all small and large system evolutions requested by users and developed by AMS.
  
• Follow all SaaS application upgrades and measure their impact for the users.
  
• Contribute to a more efficient and comprehensive usage of the business systems.
  
• Systems (Workday and FIS)
  
• Guarantee and follow systems quality, performance and availability.
  
• Follow data integrity
  
• Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow up of the requests impacting tools for the activity of the business client.
  
• Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.)
  
• Others (Workday and FIS)
  
• Guarantees with the solutions and service providers the maintenance of overall applications operations’ quality and performance.
  
• Coordinate the EACOP “Key-users” network with the business entities.
  
• Be the main point of contact for Workday, FIS, and AMS.
  
• Follow the budget related to Workday, FIS, and AMS.
  
• Ensures compliancy of every data set with operations, projects and business processes standards.