Business Systems Administrator

• 8 to 10 years' experience in technical specialty (ERP and applications support, security, data management)

• Proficiency in the usage Of business systems / ERPs: Finance, HR, Contract & Procurement, Cloud-based solutions, Treasury and services.

• Finance background and experience is a plus.

Skills:

• Ability to organize and manage priorities, rigorous, strong interpersonal skills, fluency in English.

• General team spirit: Creative, strength Of proposal for performance improvement

• 8 to 10 years' experience in technical specialty (ERP and applications support, security, data management)

• Proficiency in the usage Of business systems / ERPs: Finance, HR, Contract & Procurement, Cloud-based solutions, Treasury and services.

• Finance background and experience is a plus.

Skills:

• Ability to organize and manage priorities, rigorous, strong interpersonal skills, fluency in English.

• General team spirit: Creative, strength Of proposal for performance improvement

• Provide Tier 0 and Tier 1 support (Workday and FIS).

• Manage Knowledge Database, User documentation, FAQs (Workday and FIS).

• Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, Snow for FIS).

• Provide& pre-script standard incident resolution (Workday and FIS).

Deployment — upgrade (Workday)

• Assist the future deployment of Workday modules.

• Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)

• Open Business cases in Workday Community for identified issues.

• Follow all small and large system evolutions requested by users and developed by AMS.

• Follow all SaaS application upgrades and measure their impact for the users.

• Contribute to a more efficient and comprehensive usage of the Business Systems.

Systems (Workday and FIS)

• Guarantee and follow systems quality, performance, and availability.

• Follow data integrity.

• Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business client.

• Implement KPIs to monitor and improve activity (management cost, problem rate, productivity, etc.)

Others (Workday and FIS)

• Guarantees with the solutions and service providers the maintenance of overall applications operations' quality and performance.

• Coordinate the EACOP "Key-users" network With business entities.

• Be the main point Of contact for Workday, FIS, and AMS.

• Follow the budget related to Workday, FIS, and AMS.

• Ensures compliancy of every dataset with operations, projects and business processes standards

H3SE Roles and responsibilities

• The service holder shall always demonstrate a continuous commitment to EACOP Ltd H3SE standards