Chief Operating Officer

Requirements

• Qualification in Operations Management.

• Proven experience in a senior leadership role with a focus on operations management, across the East African Market (Kenya & beyond)

• This role is open to Kenyan Candidates too (Residents of either Uganda or Kenya)

• Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans.

• Excellent leadership and communication skills, with the ability to build and motivate high-performing teams.

• In-depth knowledge of operational best practices, process optimization, and change management.

• Demonstrated experience in driving operational excellence and improving business performance.

• Financial acumen and understanding of budgeting, financial analysis, and performance metrics.

• Strong interpersonal skills and ability to collaborate effectively across functions and levels of the organization.

• Industry knowledge and understanding of market dynamics and trends relevant to the organization.

• Proven experience in using tech to drive business growth.

Requirements

• Qualification in Operations Management.

• Proven experience in a senior leadership role with a focus on operations management, across the East African Market (Kenya & beyond)

• This role is open to Kenyan Candidates too (Residents of either Uganda or Kenya)

• Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans.

• Excellent leadership and communication skills, with the ability to build and motivate high-performing teams.

• In-depth knowledge of operational best practices, process optimization, and change management.

• Demonstrated experience in driving operational excellence and improving business performance.

• Financial acumen and understanding of budgeting, financial analysis, and performance metrics.

• Strong interpersonal skills and ability to collaborate effectively across functions and levels of the organization.

• Industry knowledge and understanding of market dynamics and trends relevant to the organization.

• Proven experience in using tech to drive business growth.

1. Strategic Planning and Execution:

• Work with the CEO and executive team to develop the company's strategic direction and long-term plans.

• Translate strategic goals into operational plans and initiatives.

• Monitor and assess market trends, competitive landscape, and industry developments to identify opportunities and potential risks.

• Drive the execution of strategic initiatives, ensuring alignment with the overall business objectives.

2. Operational Oversight and Management:

• As a Chief Operating Officer (COO) of Ridelink you are a senior executive responsible for overseeing and optimizing the operational aspects of an organization. The COO collaborates closely with the CEO and other top-level executives to develop and execute strategies, improve efficiency, and drive growth. Here is a comprehensive job description for a Chief Operating Officer:

o Oversee the day-to-day operations of the organization, ensuring efficient and effective execution of business processes.

• Develop and implement operational policies, procedures, and guidelines to improve productivity and quality.

• Monitor key performance indicators (KPIs) and operational metrics to evaluate performance and identify areas for improvement.

• Drive operational excellence by implementing best practices and continuous improvement initiatives.

3. Cross-Functional Collaboration:

• Foster collaboration and communication across departments to ensure effective coordination and alignment of operations.

• Collaborate with other senior executives to drive cross-functional initiatives and resolve operational challenges.

• Act as a bridge between different teams, facilitating cooperation and information sharing to achieve organizational goals.

4. Resource Management:

• Optimize the allocation and utilization of resources, including personnel, budget, and technology, to support business operations.

• Ensure proper workforce planning and talent management to build a skilled and motivated team.

• Evaluate and enhance operational capabilities, infrastructure, and systems to support business growth and scalability.

5. Risk Management and Compliance:

• Identify and manage operational risks, developing strategies to mitigate potential issues.

• Ensure compliance with regulatory requirements, industry standards, and internal policies.

• Establish and maintain robust internal control systems to safeguard company assets and maintain financial integrity.

6. Performance Monitoring and Reporting:

• Establish reporting mechanisms to track and report operational performance to the executive team and board of directors.

• Provide regular updates on key operational initiatives, milestones, and progress towards goals.

• Analyze data and performance metrics to identify trends, issues, and areas for improvement, and propose actionable solutions.

7. Leadership and Team Development:

• Provide strong leadership and mentorship to the operational teams, fostering a culture of accountability, collaboration, and continuous improvement.

• Develop and motivate high-performing teams, promoting professional growth and talent development.

• Foster a positive and inclusive work environment, promoting open communication and employee engagement.

8. External Stakeholder Management:

• Build and maintain relationships with key external stakeholders, including customers, partners, vendors, and industry associations.

• Represent the organization in external meetings, conferences, and industry events.

• Identify strategic partnerships and business opportunities to drive growth and enhance the organization's market position.