Community Service Assistant – Promoter Engagement Call Desk

Qualifications, Skills and Experience:

• A minimum education qualification of a UACE certificate
  
• At least 1-2 years’ experience working with communities, social enterprises and/or NGOs
  
• Certificate in office management, communication, community work, project management or equivalent is an added advantage
  
• Certificate in computer skills in MS office suite is an added advantage
  
• Good language skills (both spoken and written) in English and other local languages (including Lugisu/Japadhola/Lusamia/Ateso/Swahili/Lunyole/Lugwere/Lulamogi/Lusoga/Luganda)
  

Required Competencies and Attributes:

• Excellent communication skills and telephone mannerism
  
• Good computer skills, data entry and management skills
  
• High level discipline and good character while engaging with promoters and other community leaders, program teams and managers
  
• Good presentation skills, basic office etiquette, office housekeeping, and punctuality
  
• Community service attitude
  
• High level of integrity and stewardship
  
• Team work. Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
  
• Passion to work in a rural community setting
  
• Self-driven and highly motivated to deliver results within tight deadlines
  
• Proactive and ambitious to support innovation and change in a dynamic working environment
  
• Positive attitude to work and to develop in a fast paced work environment
  

• Make calls and send SMS messages to the community elected promoters to collate information about dispenser/ILC device maintenance issues, chlorine refilling, and community issues regarding the dispenser/ILC device use and water treatment
  
• Make calls to secure field teams appointments for community meetings/trainings, community leaders meetings and/or field visits
  
• Maintaining a database of promoter contacts, promoter calls feedback and issues raised
  
• Ensuring that all calls and issues are logged on the issue tracker
  
• Maintaining a well-organized hard data and folders of promoter scripts, contacts etc
  
• Conduct community sensitization/re-education meeting as and when called for by your supervisors
  
• Share weekly reports with supervisor
  
• Timely reporting of any challenge with the toll-free lines
  
• Participate in program related activities as and when called upon by your supervisor
  
• Any other activity assigned by the supervisor