Field Collections Officer- Mukono

Skills and Competencies

• Excellent negotiation and interpersonal skills.
  

• Excellent investigation skills
  

• Strong communication skills (verbal and written).
  

• High level of integrity and honesty.
  

• Ability to work under pressure and meet deadlines.
  

• Familiarity with local areas and terrain.
  

• Able to multi-task and prioritize work effectively
  

• Basic computer literacy (MS Office)
  

• Available to work on weekends & public holidays
  

Key Qualifications & Experience:

• Diploma in any field
  

• Minimum of 1-2 years of fieldwork experience in credit collection or debt recovery.
  

• Experience in microfinance or financial services is an added advantage.
  

• Follow up on Overdue accounts through physical visits and calls while maintaining professionalism and empathy during customer interactions
  
• Assess clients ability and willingness to repay, negotiate repayment plans while emphasizing collections of overdue payments.
  
• Ensure daily collection torgets are met. Share daily collection report with line supervisor
  
• Investigate customer complaints or claims regarding payment.
  
• Tog accounts accurately in the system (e.g., promises to pay, unreachable, stolen cases)
  
• Work with local authorities, community leaders, or guarantors to trace customers. who have absconded.
  
• Handle customer queries, complaints, and escalate unresolved issues.
  
• Adhere to internal collection policies and regulatory frameworks